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Job requirements
Essential
1 listedRequirements the employer expects applicants to meet.
- Qualifications
GCSE Grade A to C in English and Maths
Desirable
1 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in primary care - Experience of working in a GP practice
Job summary
GP surgery multi-site telephonist:
Opportunity to work at an expanding multi-site GP 142yr old General Medical Practice
Full time
£12.50 per hour
Rota: 07:30am-4pm & 10am-6:30pm
Based at Central London branch (Chancery Lane, 77 Gray's Inn Road WC1X 8TS)
Beautiful Georgian Town house premises
Friendly close-knit business with excellent culture
Main duties of the job
As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact
Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP
Telephonist - Skills & Experience
- Must possess a professional telephone voice
- Have a charismatic personality and enjoy patient communication
- Confident and polite telephone manner with an excellent command of the English language.
- Ability to deliver excellent patient service
- Good interpersonal skills to be able to deal with patients at all levels
- Ability to work in a team environment
Desirable Criteria
- Previous experience in a GP Practice
- Experience of using EMIS Web
About us
Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.
If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.
Details
- Date posted: 29 September 2026
- Pay scheme: Other
- Salary: £13 an hour Bonus Scheme
- Contract: Permanent
- Working pattern: Full-time
- Reference number: A2960-26-0018
- Job locations: Grays Inn Medical Practice, 77 Gray's Inn Road, London, WC1X 8TS, United Kingdom
Job responsibilities
- Must possess an excellent telephone voice
- Have an outgoing personality and enjoy customer contact
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Applying for this NHS job
This advert is for GP Telephonist with Gray's Inn Medical Practice in London, England. It is listed as a Switchboard operator role. The advertised salary is £13.00. The contract type is Permanent. The application deadline is 30 Oct 2026.
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