GP Out of Hours Night Shift Administrative Support Officer

Job overview

The post holder will assist in the provision of GP Out of Hours overnight service administration support for the patients of Western Cheshire by supporting the clinical team in an administration capacity.

GPOOH are looking to recruit admin to support with overnight shift cover - 1 x 9.5 hour night shift per 4 weeks; overnight shifts are 22:00-08:00 with a 30 minute break - please contact Ellie Malam - ellie.malam1@nhs.net with any queries.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Main duties of the job

Clinical and Health Care

• To answer health professional phone line and add cases to SystmOne e.g. blood results, referrals from other health professionals or AVS calls.
• To support clinical, non clinical staff and Service Users by contributing to the smooth running of the service.
• Receive specimens from patients and record these on the audit trail to be taken to the lab.
• Chaperone as and when required.

Communication

• To act professionally as the first point of contact with service users and staff members using the service, whilst promoting good public relations.
• To liaise with other OOH providers to pass over patients outside of the Western Cheshire boundary area, in line with the cross border agreement or transfer of call details and communicate with staff in satellite bases to ensure the smooth running of the service.
• To attend staff meetings.
• To follow special notes procedures to add alerts to patient records; ensuring flow of communication between the service and other healthcare providers.
• To be responsible for handling telephone and face to face enquires, concerns or comments, answering telephone calls, taking messages and taking appropriate messages as necessary whilst mindful of confidentiality.
• To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.

See job description for further details.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.