Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Other
Ability to meet the travel needs of the post
- Experience
Demonstrate recent office experience or experience where interpersonal and telephone skills have been used
- Experience
Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet
- Experience
Demonstrate recent experience of working with data and use of analytical skills, attention to detail.
- Knowledge and Skills
Good customer service skills, understand the demands of a client-focused organisation
- Knowledge and Skills
The ability to follow administrative systems and procedures
- Knowledge and Skills
A good working knowledge of Microsoft Office systems
- Training and Qualifications
Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care.
- Training and Qualifications
And relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365
- Training and Qualifications
And experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality
- Training and Qualifications
And relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy
Desirable
Not listed in the available specification.
Job overview
Please note that this job is not an eligible occupation for work visa sponsorship and as such we will be unable to progress your application if you do not otherwise have the right to work in the UK
- PALS, Complaints and Patient Safety administration support to the Patient Experience Lead and Patient Safety Officer.
- Registering queries, complaints and keeping records via Datix Incident Reporting System
- Administration for patient safety incidents - monitoring incidents and learning responses for patient safety incident panel and providing administrative support
- Customer Service - direct communication with patients, relatives and service users
- To assist with the development and delivery of an effective and efficient governance service that will meet the needs of staff, patients, public and other stakeholders.
- To support the transformation of the service through digitisation and improved systems, processes, and procedures.
- To support the organisation’s requirement to deliver the NHS Long Term plan.
- To assist the governance team in completing tasks for both clinical governance and information governance; that will allow for legal and statutory monitoring of compliance.
Main duties of the job
- Assist with tracking and monitoring compliance in areas such as, data protection and security, health and safety, risk management, freedom of information and patient safety.
- To support and promote good practices in governance areas such as, records management, risk management and incident reporting.
- Support the team to plan, conduct and analyse audits, surveys, and compliance assessments; that will provide information about patient experience programmes e.g. Observe and Act (O&A), Friends and Family Test (FFT), and areas of compliance such as records management and data security.
- Maintain and monitor registers in accordance with legislation and statutory requirements, such as, legal claims, subject access requests, complaints, and patient safety investigations; that will allow for meeting deadlines.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Governance officer roles in Oswestry
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Governance Assistant - Clinical Governance with Shropshire Community Health NHS Trust in Oswestry, England. It is listed as a Band 3 Governance officer role. The advertised salary is £25,760 - £27,476 pro rata / per annum. The contract type is Bank. The application deadline is 22 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.