Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in the NHS
- Experience
Experience of producing reports and dashboards
- Experience
Experience of dealing with sensitive situations
- Experience
Complaints handling and investigation experience
- Education and Qualifications
Degree in relevant subject area eg business administration, quality or risk management OR equivalent experience working in a governance, quality or analytical role
- SKills, Knowledge and Abilities
Ability to communicate effectively in sensitive situations
- SKills, Knowledge and Abilities
Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
- SKills, Knowledge and Abilities
Excellent report writing skills
- SKills, Knowledge and Abilities
Strong organisational skills able to work effectively under pressure and to identified and work successfully towards deadlines
- SKills, Knowledge and Abilities
Ability to motivate others
- SKills, Knowledge and Abilities
Influencing and negotiating skills
- SKills, Knowledge and Abilities
Understanding of NHS organisation and current issues
Desirable
6 listedAdditional qualities the employer would prefer.
- Experience
Experience with incident reporting systems (e.g. Ideagen)
- Experience
Experience of working within a healthcare governance setting ( NHS or Private healthcare), with knowledge of the following: Governance, complaints, patient experience, risk management, audit, quality standards (including CQC)
- Experience
Experience of undertaking audits including clinical audits
- Education and Qualifications
Qualification in Quality Improvement, patient safety or risk management or equivalent experience
- SKills, Knowledge and Abilities
Comprehensive understanding and knowledge of external assessment or regulation, in the NHS or other public service
- SKills, Knowledge and Abilities
Good level of governance knowledge and demonstrable experience of working within a clinical governance arena
Job overview
We are seeking an organised, motivated individual with an interest in patient safety and clinical governance to join the Clinical Support Division Governance team.
The Governance & Quality Coordinator is a key member of the Clinical Support Division governance team. The post holder will provide coordination, administration and routine analysis of divisional governance processes for complaints, incidents, audits, accreditation, NICE guidance and risk management; produce high-quality reports and dashboards; and support assurance to divisional committees
Main duties of the job
The role involves close collaboration with Directorate Quality Leads and reporting to the Professional Lead responsible for governance. Working under direction of divisional governance leads , the post holder provides analytical insight, facilitates learning from incidents and complaints, and helps embed compliance with statutory and regulatory requirements including CQC regulations, PSIRF and duty of candour.
- Coordinate incident management across the division
- Facilitate response to patient safety incidents
- Support with maintenance of divisional risk register and co-ordinate actions from incidents, risks and complaints.
- Analyse and review incidents for themes and trends.
- Provide routine dashboards for directorate and divisional governance and quality reports.
- Work closely with Divisional and Directorate Governance Leads
Detailed job description and main responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Governance & Quality Coordinator with Wye Valley NHS Trust in Hereford, England. It is listed as a Band 5 Coordinator (discipline unspecified) role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Permanent. The application deadline is 03 Nov 2026.
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