General Manager for Urgent Emergency Care Pathway (CYPS)

Job overview

This is an exciting and new role within our Children and Young Peoples (CYPS)  Urgent and Emergency Care (UEC) Pathways.

Are you keen to develop your Leadership and Management skills then look no further.

We are seeking a Mental Health Nurse to provide robust operational management, leadership and oversight across our CYPS UEC pathways. This role reports to and supports the CYPS Head of Nursing.  The person in this role will help design, develop, and deliver safe, effective, and high‑performing services aligned to the iTHRIVE Framework regarding risk support. This includes driving operational excellence, ensuring service continuity, and leading the implementation of system-wide improvements that enhance outcomes for children, young people, and their families/carers (CYP&F).

There are opportunities to support your development and invest in your career pathway and if you would like to explore further do not hesitate to contact Kate Sigov, Head of Nursing on 07766526159

Main duties of the job

Working collaboratively with the HoN you will lead/contribute to budget planning, ensure operational delivery is efficient, financially sustainable, and aligned to quality and value‑for‑money principles. You will be key in system‑wide collaborative work to ensure timely access to crisis Interventions and  will lead elements of service transformation, pathway redesign and continuous quality improvement. You would support the strategic development, evaluation and ongoing review of CYPS services.

You will have oversight of the UEC pathways and  report to the CYPS HoN for supervision and appraisal as well as the day to day support that may be required including escalations when complexity arises.  The services reporting to you would be Crisis Intervention Service (CIS), Paediatric Liaison Services (PLNs), Core 13 & CYPS Crisis and Paediatric Triage Lines.  You would provide leadership and support for the Hope and Extended Hope Services in partnership with Surrey County Council (SCC).

You would build and maintain strong working relationships with partners across commissioning, social care, education, and wider system agencies in Surrey and Northeast Hampshire. This includes representing CYPS in multi‑agency forums and supporting integrated approaches to meeting the needs of CYP&F.

Office based working is required and the office base is flexible as we have bases across the Surrey & NE Hants. The role requires a car for work purposes and is essential.

Detailed job description and main responsibilities

Leadership

• Ø  Provide expert knowledge and guidance based on research and audit to deliver and develop services that can meet the changing needs of CYP presenting complex clinical conditions/needs. Ø  Lead and role model and support the services to develop innovative, research and evidence-based practice to meet the varying needs of CYP&F. Ø  Provide expert knowledge regarding budgetary control and utilisation of funds to meet the needs of CYP while maintaining value for money. Ø  Provide highly specialist advice and consultation to the partner agencies in Surrey particularly with our Acute Hospital colleagues and social care, especially in situations where there are conflicting views or opinions on the best course of action or care e.g. ethical dilemmas, escalation calls. Ø  Provide specialist advice, consultancy, training and information to other professionals and agencies to ensure appropriate requests for support from the services. Ø  Provide advanced leadership skills to enhance the development and review of clinical pathways to meet national standards and guidelines. Ø  Provide leadership in clinical situations which are unfamiliar, highly complex and unpredictable holding the CYP&F at the center of the thinking. Ø  Lead on embedding the organisations vision and values and promote a culture of excellence within the service pathways and contribute to the wider Mindworks and Northeast Hampshire partnerships. Ø  Professionally lead, implement, and monitor standards of excellent practice aligned with professional registration values and requirements within services and promote continuous improvement, championing a multi-disciplinary approach to service delivery.  This will involve close working relationships with Professional Leads across the CYPS Division. Ø  Leading and supporting teams to achieve contract expectations for performance, quality and efficiency. Utilising a performance/ data driven approach to leadership, management, quality and safety of services and use these to plan and develop services. Data sources will include Safeguarding information, Foundation Standards, workforce and Business Intelligence as well as data that supports mandatory aspects of service delivery. Ø  Participate in the early resolution and formal complaint processes for the Division Ø  Participate in the on call Managers rota

Clinical

• Ø  Effective communication of highly complex information including risks and benefits and provide details of alternative options where appropriate to the Mindworks Partnership. Ø  Review the training plans regarding research and evidence-based interventions for people using our services and regularly monitor their effectiveness. Work closely with CYPS Training Needs Analysis Group regarding the plans to meet the training needs of staff and their development plans. Ø  Provide oversight in ensuring the teams maintain clinical records in line with Trust policy and NMC standards. Ø  Lead meetings with or about CYP&F to facilitate open communication and forward planning of care options, giving full regard to confidentiality Ø  Communicate highly complex and sensitive information effectively to the Mindworks Partnership, including clear articulation of risks, benefits and feasible options, ensuring shared understanding and informed decision‑making across multi‑agency partners. Ø  Oversee the development, delivery and monitoring of training plans relating to research‑informed and evidence‑based interventions, ensuring effectiveness and alignment to service priorities. Ø  Work in close partnership with the CYPS Training Needs Analysis Group to ensure that staff training and development plans meet current and emerging workforce needs. Ø  Provide senior oversight to ensure clinical records are maintained to the highest standards, in accordance with Trust policy, legal requirements and relevant professional standards (e.g., NMC or equivalent regulatory bodies). Ø  Lead and chair meetings with or about CYP&F to support open communication, proactive forward planning and shared decision‑making regarding care options, ensuring confidentiality and safeguarding responsibilities are always upheld.

Professional

• Ø  Report directly to the Head of Nursing, working in partnership to deliver agreed objectives, receive professional support and supervision, and progress your leadership and career development pathway. Ø  Maintain your own professional registration, ensuring that your practice meets relevant statutory, regulatory and professional standards at all times. Ø  Ensure full compliance with Safeguarding Children, Safeguarding Adults and Child Protection legislation, policies and procedures, embedding them as core elements of all clinical and operational practice across CYPS. Ø  Provide senior oversight and sign‑off of DCIQs (DatixCloudIQ) submitted by UEC services, ensuring timely review, effective risk management, and high‑quality learning from incidents. Ø  Lead the development, implementation and monitoring of service interventions aligned to national policy and government priorities, including commitments within the NHS Long Term Plan and related system‑wide initiatives. Ø  Participate in the PSIRF approach to lessons learnt and the embedding of these to practice within your portfolio