General Manager - Community Services

Job overview

The General Manager will operate with significant autonomy and is expected to support the Directorate’s diverse Service Boards and area programme teams by providing credible and professional direction and leadership on the strategic planning and development of services. They will enable the sharing of knowledge, ideas and skills and undertake service modernisation work as appropriate to achieve Directorate objectives. They will support joint working and planning with partner agencies to deliver effective integrated care.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

- Lead the Service’s operational and capital planning processes detailing priorities for service development, redesign and modernisation, in line with national and local policies.

- Develop effective quality and safety management systems across the Service, and lead on the co-ordination of governance issues within the Directorate and the wider Health Board on behalf of Clinical Directors.

- Develop effective performance management systems across the Directorate, and lead on the co-ordination of performance issues within the Directorate and the wider Health Board.

- Lead and implement major service developments within the Directorate to meet national targets.

- Undertake consultant and medical job planning and establish agreements on outcome measures; manage appropriate medical staffing issues on behalf of the Clinical Director

- Act as Project Director for major capital schemes and co-ordinate the capital bidding process within the Directorate.

- Lead on estates and accommodation issues, administration and information systems.

- Manage other staff /departments as delegated by the Associate Director

- Be the nominated deputy for the Associate Director

Detailed job description and main responsibilities

The Central IHC, is seeking to appoint an enthusiastic and forward-thinking General Manager to manage intermediate care and specialist medicine services in Conwy and Denbighshire. Reporting to the Associate Director for Intermediate Care and Specialist Medicine, the successful candidate will work with a range of partners including Community Services, Primary Care, Acute services and the third sector to deliver and  work alongside the IHC Management Team and partners in the East (Wrexham and Flintshire), to drive the implementation of the Accelerated Cluster Development (ACD) programme forward.  The successful candidate will work with a range of partners including Primary Care, Community Health, Social Care, and the third sector to deliver effective health care.

This is a wide-ranging role which includes the management of inpatient beds, Minor Injury Units (MIUs), medical specialities including tertiary services and is an excellent opportunity for an individual who has experience in managing both strategic improvements and operational delivery, working across multiple organisations and with many professional groups.

Some of the key attributes desired include:

• The ability to influence colleagues, harness their expertise and turn that into significant benefit for patients and staff.
• Compassionate leadership to underpin challenging conversations and change, where appropriate, an approach important in supporting and developing leaders across this area
• The ability to ensure structure is in place to support workloads and projects whilst demonstrating visible progress whilst actively seeking support where needed will require commitment, focus and empathy.

The successful candidate will need to have good people skills, be a strong leader, manage strategic change, have a can-do attitude and a strong will to work as part of a successful team.  By nature of this post, excellent written and communication skills, as well as the ability to prioritise work and meet deadlines is essential.  Candidates will also be required to undertake Bronze on call duties, following suitable training.

If you are looking for a role, which will require hard work, commitment and passion, but where there are significant rewards in achievement of goals, then please contact me (details below).

For more information, please contact Elaine Hodgson – Associate Director Intermediate Care and Specialist Medicine on [email protected]

There are two Community Services Manager posts with assigned  responsibilities and a portfolio which gives them lead responsibility for supporting specified services across the Directorate in line with the service management structure.