Food Service Assistant

Job overview

You will be required to work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.

Customer Care & Communication

To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.

To deal initially with any customer complaints.

To demonstrate commitment to the department and the Trust.

To give guidance to new members of staff with regard to department/ward layout and daily routine

Catering

To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.

Main duties of the job

Collect, wash, refill and distribute patient water jugs and glasses.

To assist with the production of all meals necessary for the provision of patient service

The regeneration of food in accordance with Food Hygiene Codes of Practice

To plate and assemble patient meals accurately on tray for presentation to the patient

Check temperature of foods and record prior to service to patients.

Ensure that any patient requiring a special diet is catered for.

Monitor and report wastage levels of patient meals

The preparation and service of hot and cold beverages at designated times throughout the day.

Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.

The collection of cutlery and crockery following the patient meal

The washing up of all crockery and cutlery items and storage of such items at ward level.

Adherence to all legislation and policies relating to patient meal service.

Maintain ward kitchens and equipment in a clean and hygienic manner.

Ensure that ward issues are maintained to the agreed level.

Ensure stock control and rotation procedures are maintained.

Conduct meal service by attractive presentation adhering to any specific request

Cleaning

To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place.  This welcoming one‑stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others.  You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place', simply click on the relevant PDF document under the ‘Documents to download’ section and once opened, you can either scan or click on the QR code.

Closing vacancy listings early

We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.