Flow Coordinator - COAST

Job overview

We are seeking to recruit an experienced and efficient Co-ordinator to join an exciting new development of an enhanced crisis / intensive home treatment 7 day a week service. This is a brand new integral role co-ordinating the front door, referrals, patient information and data and working to the service performance timeframes.

You will be part of an exciting development to give children and young people living in Sussex a more appropriate integrated range of services to meet their clinical needs. As the Patient Flow Co-ordinator you will work in partnership with the clinical team and Provider Collaborative to assist young people accessing acute care at the right time and in the right place. This will involve overseeing young people in an inpatient bed and also being seen in the community including intensive home treatment.

The aim of the Sussex CAMHS 'hospital at home' is to provide an alternative to admission to support the local network around the young person (aged 12-18) whilst they are in the acute stage of mental health difficulties. You will be responsible for managing data, patient information and overseeing the patient journey through acute care via data management and other essential administrative processes.

The Getting it Right First Time (GIRFT-2022) report highlights the 'importance of ensuring young people receive the right treatment close to home and make sure that their family, social and educational networks do not break down'.

Main duties of the job

• To promote and demonstrate the ability of Inpatient & intensive home treatment services working together to deliver care that is efficient and at the right place at the right time.
• To offer young people and families a seamless acute journey which keeps them well informed, ensures they feel supported and provides them with the right care and treatment at the right time. •To enable young people & families to access an inpatient/alternative to inpatient service offer which avoids delay and is not stifled by barriers created by individual services. •To develop effective working relationship with local teams and services to support and optimise patient flow •Participate as a core member of CAMHS Acute leading on patient flow Monday-Sunday 9am-8pm shift pattern with the expectation to support colleagues annual leave

Detailed job description and main responsibilities

• The post holder will be responsible for providing administrative and practical oversight of all referrals in and out of CAMHS Acute (inpatient and crisis/intensive home treatment) ensuring a professional, timely and robust response. •Oversee the access and discharge points to the service - managing data, documentation and information sharing. •Create a better working relationship with external services (e.g, social care, Provider Collaborative, community CAMHS teams, LD/A services and education); by actively promoting integrated health/care professional working internally and externally keeping the young person central to their actions to ensure smooth transition and communication between services. •Ensure a smooth patient flow throughout the whole pathway, ensuring patients’ lengths of stay are no longer than clinically necessary, whilst ensuring quality of care and patient experience is upheld •Liaise with external agencies to ensure that young people's needs are met in the community to prevent unnecessary hospital admissions as well as re admissions to inpatient care.

Full job description and person specification attached.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.