Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
7 listedRequirements the employer expects applicants to meet.
- Knowledge
Experience of working with families in need.
- Knowledge
Knowledge of safeguarding practises and protocols
- Experience
Experience in assessing client and family health needs while delivering impactful health promotion interventions.
- Experience
Experience of working with children and young people with diabetes or long-term health needs.
- SKILLS/ABILITIES
Demonstrate an ability to work effectively as part of a multidisciplinary team.
- SKILLS/ABILITIES
Ability to work within a changing environment
- QUALIFICATIONS/ EDUCATION
Foundation level degree or NVQ 3 level equivalent in Child Health/ Social Care qualification.
Desirable
6 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of the clinical management of diabetes
- Experience
Experience of supporting families to access and apply for entitled benefits.
- SKILLS/ABILITIES
Experience in undertaking HBA1C tests, measurement of height, weight and blood pressure in children of all age
- SKILLS/ABILITIES
Good communication skills with professionals in a variety of agencies
- QUALIFICATIONS/ EDUCATION
Teaching / training experience
- QUALIFICATIONS/ EDUCATION
Level 3 Counselling course or equivalent
Job overview
The Paediatric Diabetes multi disciplinary team provides medical, nursing, dietetic and psychology coordination and case management of children with both type 1 and type 2 diabetes. The service works alongside multi agency and specialist Paediatric Nursing Services to ensure seamless pathways of care for patients. The family support worker is a new post fully integrated into the paediatric diabetes MDT team.
A key part of the Family Support Worker role will be to guide and support the families in areas such as; social care support, referrals, financial/ benefits advice, along with signposting to appropriate community and social resources. Previous experience in children’s diabetes support work and advising on social care, referrals etc. is desirable. It is essential to have a child health, social care or equivalent and relevant qualification.
Main duties of the job
You will attend paediatric diabetes clinics at the main hospital site to support with checking in patients and the smooth running of clinics.
You will do finger prick tests to measure their HbA1c as well as measuring height, weight and blood pressure for all the patients attending clinic.
You will attend the MDT team weekly meetings and support the nurses and staff within the team to achieve positive clinical outcomes for children, young people and their families and that these are evidenced by performance indicators such as activity data, targets and quality measures.
See job description for more main duties of job role.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Family Support Worker for Children’s Diabetes Service with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 4 Healthcare support worker role. The advertised salary is £33,262 - £36,027 pro rata, per annum incl HCAS (Outer). The contract type is Permanent. The application deadline is 22 Sep 2026.
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