Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Strong analytical skills, with the ability to interpret performance data, identify trends and support root cause analysis.
- Skills
Ability to draft high‑quality documentation including letters, reports, investigation summaries and action plans.
- Skills
Strong organisational and planning skills, able to manage multiple priorities in a fast‑paced environment.
- Skills
Understanding of employment law principles and ability to apply policies accurately at an operational level.
- Experience
Experience working within Facilities, Estates, Operational Support or similar service‑delivery environment.
- Experience
Experience managing or coordinating departmental performance reporting, including KPIs, dashboards or central reporting mechanisms.
- Experience
Experience supporting workforce governance processes such as mandatory training, competency frameworks and PDR monitoring.
- Experience
Experience using management systems and digital reporting tools.
- Experience
Experience of contract and supplier management.
- Experience
Experience providing first‑line HR support, including basic ER advice, documentation drafting and support with low‑level casework or investigations.
- Qualifications
Educated to Degree level or equivalent relevant experience.
- Qualifications
Project management qualification (e.g., Prince2) or willingness to obtain.
Desirable
6 listedAdditional qualities the employer would prefer.
- Skills
Advanced Excel, data visualisation or reporting skills.
- Skills
Broader understanding of NHS Estates & Facilities compliance frameworks (HTM/HBN).
- Experience
Experience working in the NHS or wider public sector.
- Experience
Experience conducting or contributing to audits, investigations or root cause analysis.
- Qualifications
CIPD Level 3 or equivalent HR‑related qualification.
- Qualifications
Membership of a relevant professional body (e.g., IWFM, APM).
Job overview
The Facilities Support Manager (FSM) provides professional, operational and administrative leadership across the Trust’s Facilities function. The post supports the Head of Facilities Management and the Senior Management Team in delivering high‑quality, safe, compliant and cost‑effective facilities services for patients, staff and visitors.
Main duties of the job
The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities‑related project management. They are responsible for coordinating central workforce governance processes, including mandatory training, role‑specific competencies and PDR compliance across all Facilities service areas.
The FSM also provides first‑line HR support to Facilities managers, offering advice, coaching and assistance with low‑level employee relations matters, documentation and investigations, working closely with the People & OD team to ensure consistent and effective people management.
They support continuous improvement, service resilience and statutory compliance linked to NHS estates, safety and operational standards, and work with managers to ensure the robust management of service contracts, policies, performance reporting and internal processes across the Trust.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
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Applying for this NHS job
This advert is for Facilities Support Manager with Royal Cornwall Hospitals NHS Trust in Truro, England. It is listed as a Band 6 Manager role. The advertised salary is £39,959 - £48,117 pro rata per annum. The contract type is Permanent. The application deadline is 09 Nov 2026.
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