Facilities Management Monitoring Operative

Job overview

We are excited to be recruiting for Facilities Management Monitoring Operative.

As the Norfolk & Norwich University Hospital (NNUH) Facilities Management Monitoring Operative, you will provide day-to-day monitoring of the Trust’s Facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes.

The successful applicant will be an integral part of the Estates and Facilities team in support of contract monitoring for the day-to-day interface between the Trust Facilities Team and the Service Providers on Hard and Soft FM matters for both PFI and Off-Site Properties. Developing and maintaining effective working relationships with stakeholders, including building users, the Service Provider and their contractors will be pivotal to the role.

The ideal candidate would have proven experience of Monitoring KPI’s and Experience in maintaining stakeholder relationships. Experience of NHS or clinical settings is also desirable.

Main duties of the job

The purpose of the FM Monitoring Operative role is to provide day-to-day monitoring of the Trust’s facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes. The role has the aim of working with and supporting Estates and Facilities Team to ensure a seamless Estates and Facilities management service is always maintained. The post holder will have the responsibility of ensuring that all services meet statutory requirements, government targets, Contract Performance metrics and that they are responsive to stakeholder needs. Whilst assisting with the Day-to-Day function and support to the stakeholders, Minute taking and assisting with administrative tasks. The post holder will assist with Face-to-Face meetings therefore a driving license is essential.

Detailed job description and main responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you are eligible for the lower going rate.