Job requirements
Essential
4 listedRequirements the employer expects applicants to meet.
- Logistics
Logistics Background
- COMMUNICATION SKILLS
Good verbal and written skills
- EXPERIENCE/ KNOWLEDGE
Knowledge of & ability to use the software program
- QUALIFICATIONS & TRAINING
Qualifications GCSE English and Maths
Desirable
4 listedAdditional qualities the employer would prefer.
- Logistics
2 Years experience
- COMMUNICATION SKILLS
Ability to exercise judgement & implement actions
- EXPERIENCE/ KNOWLEDGE
Experience Switchboard / Call Centre
- QUALIFICATIONS & TRAINING
NVQ level 3 or experience in Customer Care
Job overview
PREVIOUS APPLICANTS NEED NOT APPLY
An opportunity has arisen to become a member of the Facilities Helpdesk team. The post is a permanent position.
The hours of work are on a three week rolling rota
8am to 4pm week 1,
- to 17.30 week 2
11am to 7pm week 3
You will be working in a small call centre environment dealing with Bed Maintenance and various types of transport requests from the Trust.
Main duties of the job
Main Duties of the Job
Log Bed Maintenance calls to appropriate contractor
Book Discharge transport with approprite provider
Booking Couriers and Taxi for Trust
Detailed job description and main responsibilities
The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative.
The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles.
The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads.
Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received.
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Applying for this NHS job
This advert is for Facilities Helpdesk Co-ordinator with Bedfordshire Hospitals NHS Foundation Trust in Luton, England. It is listed as a Band 3 Coordinator (discipline unspecified) role. The advertised salary is £25,760 - £27,476 pa pro rota. The contract type is Permanent. The application deadline is 21 Oct 2026.
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