Job overview
The post holder will provide a comprehensive Helpdesk and Administration support service to the Maintenance Department.
The post holder is an integral part of the Maintenance Admin Team and would be expected to work independently, regularly assessing work priorities and provide cover where necessary.
The post holder will be expected to regularly communicate and liaise with Wards, Departments, and External Contractors.
Main duties of the job
The post holder will be expected to maintain and update the existing CAFM database for all helpdesk jobs including sites information incorporating changes to the hierarchy. Oversee processing of incoming maintenance requests ensuring that jobs are actioned and authorised by the appropriate person. Maintain records for all reactive and PPM work tasks completed by the maintenance team and contractors and to act as the central hub between the helpdesk function and the maintenance team in order to provide an efficient and timely response to any reported issues.
Detailed job description and main responsibilities
The post holder is expected to work flexibly within their pay band and will be expected to carry out activities for which they are competent.
Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence. Any review of the Job Description will be undertaken in consultation with the job holder.
Person specification
Experience
Essential
- Previous relevant work experience, including use of computer in the working environment.
Desirable
- Previous experience of a CAFM system.
- Previous experience of using spreadsheets.
Disposition
Essential
- Be able to work as an individual and within a team.
- Assertive, polite, friendly and approachable manner.
- Able to relate to people at all levels and disciplines.
Circumstances
Essential
- Ability to keep confidential information.
Qualifications
Essential
- GCSE in English and Mathematics or equivalent level of skill.
Desirable
- Experience in Microsoft office suite, inc Word,Excel, Access.
Specialised Aptitude
Essential
- Proven ability to work well in a team and be supportive of team members.
Desirable
- Good interpersonal skills.
- Able to listen effectively.
- Well organised.
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Applying for this NHS job
This advert is for Estates Help Desk Operator with East Lancashire Hospitals NHS Trust in Blackburn, North West, England. It is listed as a Band 2 Estates and facilities role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 01 Jul 2026.
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