Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
14 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience of working on a telephonist or as a dispatcher
- Experience
Experience of working with the public
- Qualifications
Educated to GCSE level or equivalent or equivalent knowledge and experience
- Skills and Knowledge
Proficient in written and spoken English, with the ability to communicate clearly and professionally in a healthcare environment
- Skills and Knowledge
Excellent communication and interpersonal skills, the ability to speak in a clear and articulate manner particularly on the telephone
- Skills and Knowledge
Focused Customer Service skills
- Skills and Knowledge
A working knowledge of Microsoft word, Excel
- Skills and Knowledge
Good Keyboard skills
- Skills and Knowledge
The ability to problem solve effectively
- Skills and Knowledge
Have an understanding of Health and Safety legislation
- Skills and Knowledge
The ability to work without supervision
- Skills and Knowledge
The ability to manage, identify and prioritise tasks
- Skills and Knowledge
Ability to work and maintain good working relationships within a multidisciplinary team
- Skills and Knowledge
Ability to record information accurately
Desirable
8 listedAdditional qualities the employer would prefer.
- Experience
Experience of MICAD
- Experience
Experience of Capman
- Experience
Experience of Liberty Converse
- Experience
Experience of Carps
- Experience
Experience of working with the public in a healthcare setting preferably within Estate and Facilities
- Qualifications
Qualification in Customer Services or related Subject
- Skills and Knowledge
Understanding of COSHH regulations
- Skills and Knowledge
Ability to analyses complex problems and to develop and workable solutions to address them
Job overview
As an Estates and Facilities Helpdesk Operative, you will provide a central point of contact for estates and facilities services, accurately logging, prioritising and coordinating requests in line with Trust procedures. The role plays a key part in supporting a safe, compliant and efficient healthcare environment, directly contributing to high-quality patient care and staff experience.
**** Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***
Main duties of the job
We are looking for caring and customer focused individuals to be the face of our busy and dynamic Estates and Facilities Helpdesk team.
If you are looking to give our patients the best possible care and work as an effective member of our hospital we will provide you training in all other areas. We work with our staff to ensure that they are the best that they can be!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
***Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Estates & Facilities Helpdesk Operative with Epsom and St Helier University Hospitals NHS Trust in Carshalton, England. It is listed as a Estates and facilities role. The advertised salary is £15.42 plus HCAS Outer Pro Rata (not Agenda for change). The contract type is Permanent. The application deadline is 29 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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