EPR Change Agent

Job overview

In less than 10 months, we will go live with our new Electronic Patient Record (EPR) system; a transformational change that will improve how we deliver care, communicate across teams, and support our patients and staff every day.

To help make this happen, we are looking for enthusiastic, motivated and approachable individuals to join our growing EPR Change Team as Change Agents.

About the Programme

The Norfolk and Waveney University Hospitals Group is implementing a shared Electronic Patient Record across three acute trusts:

• James Paget University Hospitals NHS Foundation Trust (JPUH)
• Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
• The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This major investment will create a more connected, digital and patient-centred healthcare system, improving safety, quality, efficiency and the experience of both patients and staff.

Why This Role Matters

• Successful digital transformation isn't just about technology. It's about people.
• As a Change Agent, you'll help colleagues understand what's changing, why it matters, and how it will improve the care we provide. Your support, enthusiasm and engagement will play a vital role in helping our organisation achieve a successful EPR implementation.
• If you're passionate about supporting others, improving services and being part of an exciting journey of transformation, we'd love to hear from you.

Main duties of the job

What You'll Be Doing

As a Change Agent, you will:

• Support the delivery of change and engagement activities across the Trust
• Work under the guidance of the EPR Change Leads to promote understanding and adoption of the new EPR system
• Act as a friendly and approachable point of contact for staff
• Help gather feedback, concerns and ideas from colleagues and feed these into the programme team
• Support workshops, engagement events and awareness sessions
• Encourage colleagues to participate in readiness activities and training
• Help identify areas where additional support may be needed
• Champion positive change and the benefits of EPR across teams and departments
• Support staff throughout the transition to our new Electronic Patient Record

What We're Looking For

We're looking for individuals who:

• Are enthusiastic and positive about improving services for patients and staff
• Enjoy working and communicating with a wide range of people
• Are confident, approachable and supportive
• Have good organisational and interpersonal skills
• Are keen to learn and develop new skills
• Can work collaboratively as part of a multidisciplinary team
• Want to play an active role in helping colleagues navigate change

Previous change management experience is not essential. What matters most is your ability to engage with people, build relationships and bring energy and enthusiasm to the role.

Detailed job description and main responsibilities

What You'll Gain

This role offers a unique opportunity to:

• Make a Real Difference
• Contribute to a programme that will shape healthcare delivery across Norfolk and Waveney and improve experiences for both patients and staff.
• Be Part of a Dynamic Team
• Join an innovative and supportive multidisciplinary Change Team working on one of the NHS's largest transformation programmes.
• Develop New Skills- we will invest in you; you will gain a qualification in Change management Foundation and Practitioner level accredited by APMG
• Gain valuable experience in organisational change, engagement, service improvement, digital transformation and programme delivery.
• Support Colleagues Through Change
• Help staff prepare for and adapt to one of the biggest changes the Trust has undertaken, ensuring they feel supported every step of the way.

Why Join Us?

• As a Change Agent, you will become part of a passionate and supportive team helping colleagues prepare for new ways of working. You'll work closely with our Change Leads, Clinical Change Team and frontline services to ensure staff feel informed, engaged and confident ahead of EPR go-live.
• This role is ideal for someone who enjoys working with people, is a confident communicator, and is enthusiastic about supporting positive change.
• Most importantly, you'll be helping to deliver improvements that will benefit both patients and staff for years to come.