EPR Benefits Realisation Manager

Job overview

Are you ready to make a real difference in healthcare? We are offering a fantastic opportunity for an experienced Benefits Realisation Manager to take the lead on identifying and realising benefits from the Electronic Patient Record System.

Why Join Us?

This is an excellent opportunity to be part of a transformation project that provides real benefits for our patients and clinicians. As a Cutover Manager, you will play a crucial role in ensuring the seamless transition of our systems, directly impacting the quality of care we provide.

What We Offer:

• Great NHS Terms and Conditions: Enjoy the benefits and security of working within the NHS framework.
• Digital and Transformation Focus: Gain valuable experience in projects that blend digital innovation with transformative healthcare practices.
• Collaborative Environment: Work alongside technical, clinical, and operational colleagues, fostering a multidisciplinary approach.
• Supportive Team: Join a friendly and supportive team of like-minded professionals dedicated to excellence.

Requirements:

• Onsite presence is required for this role.
• Interviews will be held face-to-face at the Hospital.

If you are passionate about healthcare transformation and have the expertise to lead critical projects, we would love to hear from you!

Apply now and be a part of something truly impactful.

Main duties of the job

• Lead the identification, validation, and tracking of both cash-releasing and non-cash releasing benefits, ensuring alignment with strategic objectives and the Full Business Case.
• Develop, implement, and monitor comprehensive benefits realisation plans, adapting methodologies as needed to suit programme requirements.
• Collaborate with clinical and operational teams to redesign processes, embed best practices, and drive cultural change in benefits management.
• Report progress, risks, and exceptions to the Programme Board, ensuring transparency and accountability.
• Provide expert advice, training, and mentoring to staff on benefits realisation, fostering a culture of continuous improvement.
• Utilise change management, quality improvement, and Lean techniques to maximise benefits delivery.
• Engage stakeholders at all levels, ensuring benefits are locally owned and that communication strategies support successful outcomes.
• Analyse complex data to inform strategy, guide decision-making, and demonstrate achievement of planned benefits.
• Ensure compliance with all relevant policies, statutory regulations, and information governance standards.

This role requires a proactive, resilient leader with strong analytical, communication, and stakeholder management skills, capable of influencing change and delivering results in a complex healthcare environment.

Detailed job description and main responsibilities

As Benefits Realisation Manager of the PAS/EPR Programme, you will:

• Lead the identification and validation of benefits, including those at both trust, region and system wide level, building on those benefits already identified in the Full Business Case.
• Develop a plan for the realisation of both cash releasing and non-cash releasing benefits, in a way that supports delivery of the Trust’s strategic objectives and those identified in the Full Business Case.
• Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.
• Be responsible for the realisation of cash-releasing benefits, including initial investment to release them, and tracking these savings through in order to make CIP contributions.
• Work with the wider EPR team to implement the strategic benefits realisation plan, jointly leading the redesign of processes to achieve significant efficiency or productivity gains.
• Hold overall accountability for monitoring the scope and progress of the benefits against the benefits realisation plan; reporting progress and exceptions to the Programme Group.
• Link in with the wider communications and marketing strategy to ensure key players are identified and engaged throughout the programme for a successful delivery of transformational benefits.
• Use change management, Quality Improvement and Lean techniques where applicable, and promote the investigation and consideration of new ways of working to realise benefits.
• Develops and/or supports the changing of policies and procedures, both locally and trust wide in order to support the realisation of benefits across individual directorates or across the organisation.
• Consider how best practice from national guidance might be introduced as part of the programme, investigating these fully and recommending to the Programme Board
• Engage with key stakeholders across the organisation, including divisional management teams and clinical leads, to ensure that functions support clinical pathways and that EPR related benefits are locally owned.
• Be a proactive member of the senior programme management team, supporting he day to day management of the programme, being a point of contact for more junior staff and deputising for the Operational Lead as required.
• Proactively take part in devising training and mentoring for programme management staff around benefits realisation and how their role contributes to the overall strategy.
• Be proactive in understanding current and proposed EPR operating model, including, but not limited to, process mapping and organisational design.
• Work with teams to deliver transformational change and benefits realisation across the programme.
• Responsible for achievement of objectives relating to transformational change and benefits realisation.

The post holder is required to:

• Report to the EPR Programme Board on benefits baselining, benefits planning and realisation.
• Hold overall accountability for monitoring the scope and progress of the changes in working practice and benefits planning/realisation on behalf of the trust to ensure that the benefits set out in the FBC, and others that have been identified, will be realised.
• Develop, update and keep current the high-level strategy for the 10-year duration of the trust’s EPR programme and monitor progress against these plans to ensure the safe and timely delivery of the benefits against those planned.
• Be accountable for understanding the underlying configuration, decision support and working processes that will be required deliver the benefits plan and enable associated benefits realisation.
• Ensure that the benefits plan complies with corporate and departmental policies and meets all statutory regulations and requirements.
• Identify benefits related risks, report and manage project risks and take appropriate steps to mitigate all identified risks and issues.
• Be accountable for base-lining the benefits in each specialty area to ensure that best practice measures are applied when planning the benefits.
• Advise and give recommendations to the PAS/EPR Programme Board on benefits and realisation.
• Analyse and document highly complex information and/or performance data to guide strategy and over-arching plans and/or reporting requirements for benefits.
• Work with senior Trust staff and other appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact, complex or critical workflows and current working practices which will improve efficiency, patient flow and/or patient experience leading to significant changes in working practices across the Trust(s), whilst managing expectations and resolving conflicts when necessary.
• Utilise expert clinical or operational knowledge and experience to guide the benefits planning and realisation.
• Impart comprehensive knowledge of the EPR software, configuration and/or go-live information in an easy to understand format for mixed audiences that are facing significant transformational change.
• Log issues as they arise and liaise with senior Trust staff, colleagues and/or the supplier to achieve resolution, updating the systems accordingly. Escalate unresolved issues to the Programme Manager as appropriate.
• Meet regularly with Programme Manager and the Operational Lead to track the programme’s progress and to address issues that could otherwise become a barrier to successful benefits realisation.
• Provide detailed statistics and analysis on the benefits against those set out in the FBC and beyond.
• Be accountable for working with local operational leads to ensure that new ‘best practice’ ways of working are developed, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks, Information Governance and other statutory audits and policies.
• Proactively monitor how benefits are going to be delivered upon go live during the configuration and testing phases of the implementation.
• Use conflict-resolution strategies in response to barriers of understanding or acceptance faced by staff in terms of the changes in working practice and benefits realisation.
• Initiate, arrange, chair and/or participate in meetings between programme colleagues and/or the EPR supplier to discuss and resolve areas of concern for the Benefits Plan.
• Handle change management issues professionally and sometimes in hostile or antagonistic situations alongside the change management team.
• Regularly undertake surveys, audits and/or research to support the monitoring and implementation benefits realisation plan.
• Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines and set standards for others.
• Act as an ambassador for the Trust’s PAS/EPR Programme at all times.
• Develop and maintain effective networks and relationships with internal and external contacts.
• Undertake additional, specific programme work in support of the EPR programme under the direction of the Senior Programme Manager and alongside the process design, change management and transformation/benefits leads across the programme.