EPR Analyst (Fixed Term - 12 months)

Job overview

The EPR Analyst is a hands-on technical and support role focused on maintaining and improving the Trust’s electronic patient record system, ensuring it functions effectively, supports clinical workflows, and delivers safe, high-quality patient care.

The role is part of the technical team responsible for building, maintaining, and supporting the Trust’s EPR system (Oracle Health Millennium).

It contributes to the ongoing development and optimisation of the EPR system, ensuring it supports clinical and operational needs.

The post holder collaborates with internal teams and external partners (including Royal Surrey Hospital and Oracle Health managed services).

The role requires flexibility, technical expertise, and the ability to support system improvements and upgrades across hospital sites.

Please note we are unable to offer sponsorship for the role at this time.

Main duties of the job

Key duties focus on technical support, system build, and continuous improvement:

• Provide first-line clinical system build support for the EPR.
• Build and maintain standard catalogue changes aligned to service requirements.
• Support the development and enhancement of the EPR system in line with Trust needs.
• Assist in planning, testing, and implementing system upgrades.
• Provide technical advice and support to system users to improve system utilisation and benefits.
• Carry out system administration tasks to ensure smooth day‑to‑day operation.

Key result areas:

• Deliver EPR technical support within agreed service levels (SLAs).
• Support system build, maintenance, and testing.
• Ensure change control processes are followed.
• Contribute to business continuity and disaster recovery planning.

Detailed job description and main responsibilities

A. Core Responsibilities

• Maintain and build EPR catalogues and clinic configurations.
• Respond to and resolve user queries and incidents via the service desk.
• Perform system administration and data management tasks.
• Ensure data accuracy and quality validation within the system.

B. Operational & Technical Duties

• Troubleshoot system issues and work with relevant teams to resolve problems quickly.
• Maintain master files, tables, and configurations within Millennium EPR
• Support testing of new releases and updates.
• Document application support procedures and system processes.

C. Communication & Stakeholder Engagement

• Build strong relationships and provide specialist advice to stakeholders.
• Communicate technical issues clearly to non-technical users.
• Act as a champion for digital transformation and safe patient care.

D. Autonomy & Work Management

• Work with some independence, prioritising tasks and managing workload.
• Handle unpredictable workloads and competing priorities.
• Follow organisational policies and team-based workload allocation.

E. Training & Development

• Maintain continuous professional development and technical skills.
• Participate in training, user support, and knowledge sharing.

F. General Responsibilities

• Uphold Trust values (Patients First, Personal Responsibility, Passion for Excellence, Pride in Team).
• Ensure compliance with governance, data protection, and NHS regulations.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.