EOC Emergency Health Advisor

Job overview

Emergency Health Advisor (EHA) Opportunities

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

At Yorkshire Ambulance Service we are a progressive employer with opportunities for staff to develop and progress.

Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors. We offer full-time and part-time roles with flexible shift patterns to suit your lifestyle.

Why Join Us

Make a real difference supporting patients in urgent situations whether guiding CPR delivering a baby or assisting with non emergency calls. Enjoy a meaningful career where every day brings new challenges.

Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.

We are currently recruiting for both the Emergency Health Advisor (EHA) and Health Advisor (HA) roles. We appreciate that some candidates may be interested in both roles. However, to ensure a fair and efficient recruitment process, we ask that you select the vacancy that best aligns with your interests and apply for that role only. If you are unsure which role is most suitable, please review the job descriptions carefully before submitting your application and helps us avoid duplicate applications.

Main duties of the job

Competitive Pay & Benefits

Starting salary £25,760 rising to £27,476 after 2 years pro rata for part-time Shift allowance up to £429 per month gross for unsocial hours pro rata for part-time

After 18 months as a Band 3 Emergency Health Advisor you may progress to Band 4 subject to criteria. Duties include coaching less experienced staff and supporting Team Leaders within the call centre.

Unsocial Hours Allowance Applies To

• Saturdays midnight to midnight
• Weekdays after 8pm and before 6am
• All day Sundays and Public Holidays

As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

Detailed job description and main responsibilities

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.

Locations

Emergency 999 Operations Centres are based in Wakefield and York

Training

We offer comprehensive, paid full time training and you don't need a clinical background in order to apply. Training is 12 weeks full time.

**PLEASE READ BEFORE APPLYING**

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 14th November 2026.

Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note: If you are unable to attend the interview on Saturday 14th November 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

If you have previously applied and were unsuccessful at the assessment or interview stage, you must wait three months before reapplying. Any applications submitted within three months of an unsuccessful outcome will be automatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.