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Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Skills
Ability to work unsupervised
- Skills
Computer / word processing skills including ability to use Excel, Access and PowerPoint
- Skills
Excellent communication and interpersonal skills
- Skills
Ability to independently take responsibility for resolving problems e.g. capacity problems and ensuring positive outcomes
- Skills
Analytical skills including experience of data collection and producing reports
- Knowledge
Knowledge of RTT pathways and diagnostic pathways
- Knowledge
Excellent knowledge of Excel, Microsoft Word and email etiquette
- Knowledge
Good knowledge of patient booking systems and of all relevant NHS waiting time targets, including 18 week and cancer PTL management
- Knowledge
Knowledge of requirement of confidentiality and the Data Protection Act
- Knowledge
Understanding of uploading correct current patient details
- Experience
Relevant administration experience in a hospital or similar environment
- Experience
Experience in establishing / maintaining robust systems
- Experience
Experience of public liaison
- Experience
Positive attitude to working and learning
- Qualifications
Good general education including GSCE in Maths or English (or equivalent)
- Qualifications
Customer Care course (or equivalent experience)
Desirable
15 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of customer service- phone calls with patients
- Knowledge
Understanding of demand and capacity planning
- Knowledge
Waiting list management
- Knowledge
Understanding the importance of booking patients correctly
- Knowledge
Experience with Luna - validation of PTL
- Knowledge
Understanding of answering phones on time
- Experience
Experience of working in a multi-cultural environment
- Experience
Understanding of wait list management and day case bookings
- Experience
Understanding email etiquette
- Experience
Team work and following Trust values
- Qualifications
2 years experience as Band 3
- Qualifications
Experienced user of EMS/ Medilogic
- Qualifications
Iclip/ Cerner user
- Qualifications
Understanding the importance of booking patients correctly
- Qualifications
Happy to answer calls all day
Job overview
An exciting opportunity has arisen for an enthusiastic & self-motivated individual to work in our busy and thriving Endoscopy unit with St Georges University Hospital.
The Endoscopy unit provides facilities for both inpatient and outpatient investigations. The unit offers a wide range of diagnostic and therapeutic procedures across 6 specialist rooms. The unit is staffed by a team of experienced endoscopy nurses, gastroenterologists, gastrointestinal surgeons and respiratory physicians, endoscopy booking coordinators, the endoscopy team leader and is led by the Director of Endoscopy.
Main duties of the job
The post holder will be part of the Endoscopy day case booking team and be responsible for day case bookings, answering of telephones and liaising with patients, doctors, nurses, secretaries and GPs. The post holder will work as part of a team .The post holder will support the Endoscopy Admin Team across all three Trust sites.
The successful applicant must be highly computer literate, as this role requires advanced IT skills, particularly in the use of Microsoft Excel. You will possess excellent communication and interpersonal skills, enjoy engaging with people over the telephone, and be confident managing a high volume of calls. The ability to work effectively as part of a supportive and collaborative team is essential.
Informal discussions and visits are warmly welcomed and actively encouraged.
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Endoscopy Booking Coordinator with St George's University Hospitals NHS Foundation Trust in London, England. It is listed as a Band 4 Appointments administrator role. The advertised salary is £34,186 - £37,389 Per Annum Including Inner london HCAS. The contract type is 7 months (7 months fixed term). The application deadline is 10 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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