Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Specific Skills
Excellent organisational ability and good interpersonal and motivational skills
- Specific Skills
Presentation skills
- Specific Skills
Analytical approach
- Knowledge and Experience
Detailed technical knowledge of current Microsoft operating systems
- Knowledge and Experience
Detailed knowledge of computing hardware and the end user computing environment
- Knowledge and Experience
Proven experience in line managing and developing technical personnel
- Knowledge and Experience
Substantial, proven, relevant experience working within a Desktop environment
- Knowledge and Experience
Excellent logical and diagnostic skills
- Qualifications and Training
Educated to a minimum of degree level or relevant equivalent experience
- Qualifications and Training
To have or be working towards a relevant technical certification e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate or legacy equivalent
- Qualifications and Training
CompTIA A+ certified
- Qualifications and Training
Management and Leadership certification or 2+ years in a IT Management or leadership role.
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Sound working knowledge of networking and server technologies relevant to the end user computing environment
- Knowledge and Experience
Substantial experience of working in a healthcare IT environment
- Qualifications and Training
To have or be working towards IT Infrastructure Library v4 (ITIL) Foundation certification
- Qualifications and Training
Certifications in Network or Server technologies such as CompTIA Network+ or Windows Server certification
Job overview
You will work as part of the Desktop Operations Team to support and manage the desktop environment and provide a high-quality service to the healthcare community and GP surgeries.
The successful candidate will need to take responsibility for all aspects of supervising the EUD Specialists and EUD Technicians and ensure all workstreams are complete in the required timescales and SLA's.
Main duties of the job
- To take responsibility for all aspects of End User Devices service delivery, ensuring SLA performance and target timescales are met.
- Manage a team of EUD Specialists and EUD technicians, encouraging development and support them to deliver a performant service.
- Ensure delivery of robust and reliable IT services which meet the health community’s clinical needs, and comply with defined service levels
- Assist in the development of Desktop Operations strategy and policy, and deliver technical improvements to infrastructure with input into concept/design/business case/implementation and ongoing support.
- Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual
Detailed job description and main responsibilities
- Understand the impact that service failures can have on care and those delivering it
- Treat all co-workers with respect and value differences and diversity
- Communicating with both internal and external personnel up to board/executive level.
- Uses influence & persuasion skills to secure agreement/co-operation.
- Communicate highly complex technical information, tailoring the approach to suit the audience.
- Identify priorities for system design, development and operation.
- Work effectively with stakeholders to ensure programme delivery and benefits realisation.
- Establish effective communication within and between teams, reinforced by timely and professional documentation.
- Hold 1 to 1 meetings with Technician to discuss Wellbeing and workload.
- Hold Specialist Team meeting to discuss workloads.
- Ensure effective scheduling and deployment of resources.
- Plan non-BAU activities such as project work effectively.
- Take responsibility for delivering services to contractual SLAs
- Full UK Driving license is mandatory,
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for End User Device (EUD) Lead with Torbay and South Devon NHS Foundation Trust in Torquay, England. It is listed as a Band 6 Lead (legacy management group) role. The advertised salary is £39,959 - £48,117 per annum (pro rata). The contract type is Permanent: 1 WTE. The application deadline is 27 Sep 2026.
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