Job overview
The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler.
The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.
The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.
Main duties of the job
As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.
You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit
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Applying for this NHS job
This advert is for EMS 999 Call Handler with Welsh Ambulance Service NHS Trust in Newport, Newport, Wales. It is listed as a Band 3 Ambulance and emergency care role. The advertised salary is £26,300 - £27,890 per annum, pro rata. The contract type is Permanent. The application deadline is 11 Jun 2026.
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