Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Other
Able to commute to work in unsociable hours, for regular shift work, including weekends and public holidays
- Experience
Dealing with the public on the phone
- Experience
Working as part of a team
- Experience
Good Telephony Skills
- Skills and Attributes
Excellent interpersonal skills
- Skills and Attributes
Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills
- Skills and Attributes
Able to work independently or as part of a team
- Skills and Attributes
Ability to follow and interpret policies and procedures
- Skills and Attributes
Analytical approach to work
- Skills and Attributes
Ability to work under pressure and remain calm
- Skills and Attributes
Advanced Typing/word processing skills
- Skills and Attributes
Flexible approach to work
- Qualifications and Knowledge
Minimum 5 GCSE’s at Grade C or above, including Maths and English (or equivalent)
- Qualifications and Knowledge
Ability to work within clearly defined limits
- Qualifications and Knowledge
Ability to add value and exercise own initiative
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Health service experience
- Experience
Experience of working in a call centre environment
- Experience
Experience of working within a multi-disciplinary, multi-agency team
- Skills and Attributes
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Job overview
The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler.
The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential.
The environment can be pressured and challenging as is the unpredictability of 999 calls and therefore good interpersonal skills and experience of working in small teams would be beneficial.
Main duties of the job
As part of the role you will liaise with members of the public as well as Health Care Professionals and good communication and customer care are essential skills required by the post.
You will be required to work an alternating shift pattern of variable length which will include out of hours, bank holidays and weekend duties.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for EMS 999 Call Handler with Welsh Ambulance Service NHS Trust in Cwmbran, Wales. It is listed as a Band 3 Emergency call handler role. The advertised salary is £26,813 - £27,890 per annum, pro rata. The contract type is Permanent. The application deadline is 05 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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