Employee Services Team Leader

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated Employee Services Team Leader to join the Employee Services team to support our payroll shared services for clients across the Black Country and beyond, processing circa. 40,000 employees.

As an Employee Services Team Leader you will provide leadership to the Employee Services Team in accordance with the stated corporate strategy, Standing Financial Instructions and Business Objectives of the Trust and Shared Service clients.

Ensuring a high quality, comprehensive, effective and efficient payroll services that ensures the timely payment of all employee remuneration, expenses and allowances in accordance with the appropriate legislation.

Experience of Oracle or ESR is highly desirable. An excellent understanding of statutory legislation together with a sound knowledge of IT is essential. You should be able to use Word, Excel and Outlook confidently. Knowledge of EASY would be helpful but not essential.

You should be hard working, enthusiastic, eager to develop and progress. You should have sound payroll knowledge and preferably expert level of NHS Terms and Conditions of Service; ESR and Pensions online.

Previous experience of working within a Senior Employee Services/Payroll role is required for this role, preferably NHS but not essential.

Main duties of the job

The Employee Services Team Leader has overall day to day management responsibility for staff within the Employee Services Department to provide a comprehensive customer focused payroll service to the Royal Wolverhampton NHS Trust and Shared Services Clients.

The Employee Services Team Leader is responsible for various members of Employee Services team including Pension Officers, Senior Employee Services Advisors, Employee Services Advisors, through to  Employee Services Assistants.

The Employee Services Team Leader is responsible for ensuring the completion and submission of the end to end payroll processes.

Detailed job description and main responsibilities

• To be responsible for accurately calculating and administering a designated payroll portfolio including all variations to pay and details affecting pay for staff concerned, up to and including BACs payment runs.

• To be responsible for the line management of the team, including appraisals, personal development, sickness absence policy and disciplinary issues, ensuring Trust HR policies are adhered to.

• To review payroll processes and ensure they are effective and efficient and make improvements where required including following ESR Best Practice guidelines Introduce and manage improvements to systems and services including the implementation of electronic systems.

• To liaise with all levels of staff within the Trust, Shared Service Clients and any external organisations providing expert guidance and support on payroll legislation, expenses legislation, NHS Pension and the Trust’s alternative Pension scheme provider (NEST). To resolve highly complex payroll, tax and pension queries promptly and effectively, making decisions, and to action appropriately authorised and documented adjustments.

• To maintain and management a good pensions service to employees. This includes scheme joiners/leavers; the accurate maintenance of pension records using electronic transfer (via the NHS pension’s agency online system); estimates of benefits in relation to normal age retirement; voluntary early retirement; family benefits and the purchase of extra benefits.  The post holder will be required to pick up any of the more complex cases from within the team where a more detailed knowledge of the pension scheme is required.

• To communicate important and complex changes in legislation, processes or elements affecting pay to all trust staff using a variety of methods including presentations, emails, face-to-face conversations, payroll messages, training guides and information packs. To ensure a record is taken at every contract management meeting, actions and changes are then implemented by the team if applicable.

• To ensure that all the Trusts’ procedures and SFIs are strictly adhered to when dealing with all payroll and pension scheme matters by providing expert advice to other staff.
• To ensure that the rules on statutory payments for sick, maternity, adoption, shared parental, paternity leave along with occupational payments for sick, maternity, adoption, shared parental, paternity leave are adhered to for the Trust and Shared Service Clients.

• 3.     To effectively manage and plan own and departments workload to ensure the provision of a comprehensive payroll service which complies with all relevant regulations and statutory requirements whilst embracing departmental, Trust and Shared Service Clients objectives.