Emergency Department Receptionist

Job overview

A&E provides care for those in the community / care homes with life-threatening emergencies, as well as minor injuries.

An exciting opportunity has arisen for Administrators to join our ever expanding and dynamic departments. The role will involve registering patients who self-present to the hospital, directed by 111 or arrive by ambulance, as well as completing coding and conforming to data quality.  In addition, the role will involve undertaking administrative tasks set by the Senior Team.  We are looking for an individual who is highly motivated and can use their own initiative. It is important that you are adaptable and enjoy working as part of a team, as well as having the ability to work independently.  Communication with patients, relatives, external organisations and fellow staff members is an essential quality for this role.

Main duties of the job

All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.

The Urgent Treatment Centre provides fast medical treatment and advice for patients which are urgent but do not require a visit to A&E. They can also be used when you are unable to wait for an appointment with your GP.

SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. When a patient comes to hospital, an SDEC service means patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day, rather than being admitted. Some of these patients may need to be admitted or return the next day for further treatment.

The Units comprise of consultants working alongside Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers, and Administrative Staff.

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

Welcome patients and other visitors to the department, ascertain their reason for attendance and provide guidance, information or assistance as appropriate.

To work in a timely manner within a busy working environment

Work flexibly across all of the Emergency Care Services

Prioritise a busy workload in the reception areas.

Book out-patient clinic appointments following the correct process and procedures

Register patients using our electronic system.

Ensure data input is correct and data quality is maintained.

Accessing patients’ summary care records and transferring the data accurately onto our electronic systems.

Report or escalate any system or procedural issues.