Emergency Department Receptionist

Job summary

We have an exciting opportunity for a part time Receptionists to join our Urgent and Emergency Care department.

To provide a comprehensive administrative support service for Emergency Department and Urgent Treatment Centre 24 hours per day, 365 days a year.

The role has specific responsibility to accurately record patient details.

The role will require working across a 7-day rota with the variable shift patterns over a 24 hour day.

The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate including SDEC,EAU and B20.

To provide a full range of clerical and reception duties to support the professional qualified health care workers in the delivery of a quality service for all patients who attend the units.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

The post holder will be required to participate in a 7 day rota with variable shift patterns to cover UEC Directorate 24 hours per day, 365 days a year.

The Receptionist role involves working alongside the ED Clinical Staff, Porters, Domestic staff and administrative staff, supporting the effective delivery of patient care.

The high priority tasks are booking patients into Meditech on arrival to the relevant waiting area. This includes ambulance arrivals (need to be prioritised to minimise handover delays but can be difficult with a queue of patients at reception); self-presentations; GP referrals; 111 referrals and SDEC streamed/GP or follow up patients.

The role requires training in a broad range of skills to undertake care of patients as appropriate to the ED environment. They will be expected to liaise with other professionals and specialities as required and complete necessary documentation relating to patients, including any ad hoc requirements.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 15 October 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year pro-rata (20 hours per week)
• Contract: Permanent
• Working pattern: Part-time
• Reference number: C9155-EUCAC-1026-29
• Job locations: Sunderland Royal Hospital, Kayll Road, SUNDERLAND, SR4 7TP, United Kingdom

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has a responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of staff within the Department.
• The post holder will be required to participate in a 7 day rota with variable shift patterns to cover Adult ED (AED), Urgent Treatment Centre (UTC), Paediatric ED (PED) and South Tyneside Urgent Care Centre (STUCC) 24 hours per day, 365 days a year.
• The flexible approach to provide a comprehensive administrative support service for alternative admin support within the Urgent and Emergency Care Directorate.
• The post holder will be required to comply with and uphold the Trusts vision, values and behaviours and behave in a manner fitting with the responsible position of the role, maintaining the public confidence.