Emergency Department Receptionist (Band 3)

Job overview

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Previous applicants need not re-apply

Main duties of the job

Reception and documentation of patients attending the Emergency department using the hospital computer system.

Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.

Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.

Communicate effectively and sensitively to distressed patients and relatives.

Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.

Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust

General admin duties e.g. filing, dealing with telephone enquiries, scanning etc

Detailed job description and main responsibilities

For further details please see the attached job description and person specification attached to this advert.