Job overview
Emergency Department Flow Co-Ordinator Non-Clinical
We are looking for someone who has the passion and drive to support our Clinical, Nursing colleagues and our patients by providing proactive administrative support in our remarkably busy, friendly Emergency Department.
The ideal candidate will be a highly motivated collaborator, a good team player, organised, flexible and at the same time be able to maintain diligence and attention to detail in an often extremely busy, fast paced working environment.
You must be adaptable and willing to take on various tasks and duties, which at times can vary according to the daily needs of the Emergency Department and Unplanned Care Pathways.
The overall aim of this post is to offer the highest level of care to our patients by supporting the Clinicians, Nursing, and the multi-disciplinary staff groups to improve the patient experience and flow throughout the Emergency Department and Unplanned pathways.
Main duties of the job
The Flow Coordinator is an exciting, fast-paced role working with a broad range of colleagues in a busy Emergency Department. The role is a key, integral member of the multidisciplinary teams, assisting the Nurse in Charge and the daily Lead Consultant in ensuring the smooth timely flow of patients across the Unplanned and Emergency Pathways.
The Flow Co-Ordinator role acts as the first point of escalation for the clinical teams in managing flow throughout the Department.
To assist and support the Clinical, Nursing, and Operations Teams within the Emergency Department (ED) in managing efficient, safe, and timely patient flow through the department. Identifying, assisting, and mitigating in the resolution of patient pathway delays and bottlenecks in order to maintain and achieve the emergency access Key Performance indicators. Achieved by supporting and contributing to the Risk Management within the Emergency Department, by encouraging and supporting a proactive approach to patient flow at every stage of the patients journey from diagnosis to treatment, throughout the Emergency Department and the pathways.
Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients across Unplanned and Emergency Pathways. Role of the Department: Unplanned and Emergency Care.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Thornton Heath
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching NHS roles.
Applying for this NHS job
This advert is for Emergency Department Flow Co-Ordinator (Non-Clinical) with Croydon Health Services NHS Trust in Thornton Heath, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 per annum inc HCAS (outer). The contract type is Permanent. The application deadline is 14 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.