Emergency Department Assistant

Job overview

Location: Isle of Wight NHS Trust Department: Emergency Department Salary: Band 2 - 3 Developmental (Starting salary £25,272 pro rata per annum) Hours: Full time/Part time

We are seeking a compassionate and motivated Healthcare Assistant to join our team. You will support registered nurses in delivering high-quality, patient-centred care, ensuring the comfort, dignity and wellbeing of all patients at all times.

This is an excellent opportunity for someone who is caring, reliable, and committed to making a positive difference in patients’ experiences.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Main duties of the job

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

Detailed job description and main responsibilities

• Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed.
• Arrange or where necessary scan/prepare notes for patient transfer.
• Prompt clinical team for patient discharge and liaise with Patient transport where appropriate.
• Organise the transfer of patients to other areas if required.
• Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete.
• Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED.
• Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients.
• Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.
• Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication / use of distraction & play therapy.
• Ensure children are safeguarded in line with local and national policy.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.