Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Specific Skills
Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact.
- Specific Skills
Computer literate – able to use Microsoft Office packages effectively.
- Specific Skills
Ability to forward plan effectively with excellent organisational skills
- Specific Skills
Able to manage staff effectively so that their performance is maximised and appraise their performance when necessary
- Specific Skills
Demonstrable ability to deliver a high standard of customer service and quality when under pressu
- Specific Skills
Ability to approach work-related problems in a structured and analytical manner and to resolve problems and implement theory into practice.
- Knowledge & Experience
A minimum of 3 years recent experience working in a customer/patient focused environment within a healthcare setting
- Knowledge & Experience
Significant experience of waiting list management and booking.
- Knowledge & Experience
Experience of dealing with patient appointments over the telephone
- Knowledge & Experience
Understanding and maintaining of patient confidentiality
- Knowledge & Experience
Experience in dealing with patients and public on a day to day basis and able to communicate the appropriate messages and acknowledge their concerns
- Knowledge & Experience
Experience of working in a fast paced changeable environment
- Knowledge & Experience
Ability to work on own initiative, to analyse available information, to make appropriate decisions and recognise limitations of role and refer to appropriate post holders when necessary
- Knowledge & Experience
Ability to prioritise own and others workload and deliver to tight deadlines.
- Knowledge & Experience
Experience of imparting own knowledge (training) to others as part of staff orientation and on-going team development.
- Qualifications & Training
Educated to GCSE/O Level or equivalent work experience
Desirable
5 listedAdditional qualities the employer would prefer.
- Specific Skills
Expert Knowledge of Millennium and Surginet
- Knowledge & Experience
Previous experience of staff management
- Knowledge & Experience
In-depth expert knowledge and understanding of the PTL process (Primary Targeting List) meeting all the PTL competencies.
- Knowledge & Experience
An in-depth understanding of National Elective targets.
- Qualifications & Training
Experience of further development / first line management course
Job overview
In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities.
You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance.
You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.
There will be the opportunity to develop and implement improvements in the processes within Elective Admissions. You will be monitoring progress of team members and ensuring that booking processes are adhered to.
Main duties of the job
Be responsible for the operational management of a given team of Booking Co-ordinators
To ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences. This will include maintaining accurate leave records for each staff member.
To ensure that an adequate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual / study leave and management sickness absence. This may include cross cover between the Elective Admissions Team Leaders.
Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidate)
Be involved in the initiation and subsequent training of newly appointed staff.
Identify any performance management issues i.e. conduct, poor performance etc.
Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.
Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required.
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Elective Admissions Team Leader with Royal United Hospitals Bath NHS Foundation Trust in Bath, England. It is listed as a Band 4 Team leader role. The advertised salary is £28,392 - £31,157 Per Annum. The contract type is Permanent. The application deadline is 14 Oct 2026.
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