Elective Admissions Manager

Requirements the employer expects applicants to meet.

• Skills

  Quickly and expertly identify and investigate inconsistencies in data

• Skills

  System administration, escalation and problem-solving skills

• Skills

  Logical thinking

• Skills

  Strong attention to detail

• Skills

  Good keyboard skills

• Skills

  Competent in using Microsoft packages, including Word, Excel and PowerPoint

• Skills

  Must have excellent communication skills, both written and verbal, have the ability to communicate internally and externally at all levels and be a team player

• Skills

  Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations

• Skills

  Demonstrates effective leadership

• Skills

  Strong people management skills

• Skills

  Confident to participate in meetings

• Skills

  Confident in delivering training to small groups

• Skills

  Awareness and understanding of the NHS modernisation agenda and how it fits with the post holder’s role

• Skills

  Ability to work flexibly within a team

• Skills

  Ability to make judgements and generate solutions

• Skills

  Ability to make decisions within a given framework

• Skills

  Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse

• Skills

  Presentation and communication skills

• Skills Knowledge and Abilities

  The ability to work using one's own initiative

• Skills Knowledge and Abilities

  Excellent time management and organisational skills

• Skills Knowledge and Abilities

  Ability to plan and manage own workload and that of a team efficiently

• Skills Knowledge and Abilities

  Ability to work to strict deadlines

• Skills Knowledge and Abilities

  Ability to work effectively across multi-sites

• Skills Knowledge and Abilities

  Ability to concentrate and work effectively when frequently interrupted

• Skills Knowledge and Abilities

  Work flexibly and plan team workload in consultation with other departmental team leaders and managers

• Skills Knowledge and Abilities

  Ability to plan, coordinate and monitor the delivery of services and/ or projects.

• Skills Knowledge and Abilities

  Ability to plan, develop, monitor and review the recruitment, deployment and management of people

• Skills Knowledge and Abilities

  Experience in the day-to-day management of a team

• Skills Knowledge and Abilities

  Experience in staff recruitment, retention and performance management

• Education, Qualifications and Experience

  Educated to a degree or equivalent experience

• Education, Qualifications and Experience

  At least 3 years relevant NHS experience

• Education, Qualifications and Experience

  At least 2 years previous experience on outpatient booking processes and systems

• Education, Qualifications and Experience

  At least 2 years’ experience in a supervisory or team leader role

• Education, Qualifications and Experience

  Detailed understanding of 18-week principles, including RTT measurement

• Education, Qualifications and Experience

  At least 3 years’ experience in using Patient Administration Systems (PAS)

• Education, Qualifications and Experience

  Ability to analyse and interpret complex notes and data within core systems such as PAS and HCR to understand the patient’s journey as applicable to RTT pathway management principles

• Education, Qualifications and Experience

  Detailed knowledge of the effects of poor systems management and data quality on patient experience and other Trust and national agendas

• Education, Qualifications and Experience

  Good understanding of the referral receipt to booking of appointments and how it links to 18 weeks.

• Education, Qualifications and Experience

  Clear understanding of the concept of patient confidentiality