Job overview
We are looking for a person that has experience in a customer service environment and has a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.
Main duties of the job
- Check patients details and demographics and ensure that Cerner is updated
- On receipt of referral l into the department add all patients to the active waiting list
- Book Pre-op assessment appointments as required
- Contact patients to agree planned admission dates updating the relevant systems
- Action and monitor healthcare communication
- Send confirmation letters to patients
Detailed job description and main responsibilities
- Generate pre-admission lists and pre-operative assessment lists from the Patient
- Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.
- Adhere to the pre admission call process. Input, action all appointment outcomes on the healthcare communications service Document the outcome of the call and any questions asked by the patients
- Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre-operative assessment appointment, inpatient or day-case procedures
- Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times
- Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems
- Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation
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Applying for this NHS job
This advert is for Elective Admissions Clerical Officer with East Lancashire Hospitals NHS Trust in Blackburn, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is 12 months (12 month fixed term contract). The application deadline is 16 Jun 2026.
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