Job overview
Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you.
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
Main duties of the job
The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI’s for the service and the implementation of quality assurance measures within the organisation Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.
You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
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Applying for this NHS job
This advert is for Duty Coordinator - Crisis Service with Tees, Esk and Wear Valleys NHS Foundation Trust in Darlington, North East and Yorkshire, England. It is listed as a Band 7 Administrative and IT role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 15 Jun 2026.
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