Job overview
Assist with the day to day delivery of Domestic Services across clinical and non-clinical areas, including the deployment of Domestic Services staff.
To provide a clean and safe environment to our patients, visitors and staff ensuring that a high standard of cleanliness in line with National Cleaning Standards, infection control and health and safety are met and maintained
Manage day-to-day issues relating to the Ward Domestic services/Ward Support team.
Undertake cleaning audits of clinical and non-clinical areas in accordance with the National Standards of Cleanliness.
Shifts are rotational - 6am -2pm, 7:30am -3:30pm, 10am till 6pm or 3:30pm till 11:30pm.
Main duties of the job
Communicate effectively with clinical and non-clinical teams regarding the standard of cleanliness of their areas. Ensure that all Cleaning schedules are in place.
Responsible for dealing with minor complaints quickly and efficiently. Escalate any matters of a more serious nature to the Senior Supervisor.
To attend staff meetings ensuring that all Trust and Corporate information is cascaded down to the housekeeping teams as appropriate.
To ensure that a daily staffing handover is conducted and that any concerns are escalated to the Senior Supervisor.
Detailed job description and main responsibilities
Please see the full job description and person specification attached for more details on the job role and responsibilities.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Personal Qualities
Essential
- Must be hardworking, dedicated and an effective team leader
- Flexible approach to working hours /duties
Skills & Abilities
Essential
- Effective communication skills both verbally and written.
- Working knowledge of Health & Safety requirements, “NHS National Standards of Cleanliness”; COSHH; and Patient Led Assessments of the Care Environment (PLACE)
- Awareness of NHS colour coding system.
- Good computer skills – able to use all Microsoft packages (Word, Excel, Outlook).
- Good interpersonal skills with the ability to work as part of a team and without supervision.
- Ability to prioritise and organise own workload whilst meeting deadlines.
- Ability to recognise and manage challenging situations in a calm and professional manner
- Able to work in a demanding environment.
- Self-motivated, reliable and trustworthy
- Adaptable to change and able to use own initiative.
- Able to work in a Hospital environment.
Experience & Knowledge
Essential
- Committed to providing the best standards of cleanliness at all times with excellent attention to detail
- Extensive experience of managing/supervising ancillary staff.
- Experience of risk management, conducting cleaning audits and making judgements on compliance.
- Previous experience of training staff
- Excellent customer care skills.
- Ability to plan and organise cleaning work and schedules
- Experience of managing consumables/stock levels
- Experience of working within a team.
- Previous experience of cleaning in a commercial or NHS capacity.
Desirable
- Experience of working in a healthcare environment.
- Experience of working with the general public.
Education & Qualification
Essential
- Educated to Level 4 or equivalent qualification.
- NVQ level 3, or equivalent relating to cleaning.
- Supervisory/Team Leader Qualification.
Desirable
- Supervisory/Team Leader Qualification.
- Certificate in Infection Control
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Applying for this NHS job
This advert is for Domestic Service Supervisor with West Suffolk NHS Foundation Trust in Bury St Edmunds, England. It is listed as a Estates and facilities role. The advertised salary is £28392.00 to £31157.00. The contract type is Permanent. The application deadline is 12 Aug 2026.
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