Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Knowledge and Experience
Previously worked as administrative assistant / ward clerk / personal assist within a busy environment
- Knowledge and Experience
Communication at all levels; Organising own workload; Working within a team.
- Knowledge and Experience
Ability to handle complaints and deal with them sensitively and assertively
- Education and qualifications
GCSE or equivalent standard of education (with a pass in GCSE English Language or equivalent
- Education and qualifications
Diploma/NVQ Level 3
- Education and qualifications
Can demonstrate analytical skills
- Skills, abilities and attributes
Excellent communication skills in oral and written format, the ability to communicate effectively and professionally at all levels.
- Skills, abilities and attributes
Practical IT skills, including use of Word, database input, Internet and E-mail.
- Skills, abilities and attributes
Practical experience of being involved in the safe discharge of patients including Discharge check lists, Social service referrals, district nurse referrals and transport requests.
Desirable
5 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Knowledge of NHS IPR systems (ICE, Cerner)
- Knowledge and Experience
Knowledge of Medical terminologies and workflows
- Education and qualifications
Previous work experience
- Skills, abilities and attributes
Knowledge of medical and NHS terminology and of the NHS National Targets.
- Skills, abilities and attributes
Proactive coordination with multidisciplinary teams
Job overview
The role of the Discharge Liaison Practitioner is to support Ward Sisters in delivering a high-quality, patient-focused experience by providing flexible, reliable administrative and operational support. This includes assisting nursing teams in maintaining accurate discharge records and ensuring that discharge processes are safe, effective, and completed in a timely manner, thereby supporting the reduction of patient length of stay.
The role requires excellent interpersonal, communication and organisational skills, with the ability to work collaboratively across multidisciplinary teams. The Discharge Liaison Practitioner will support Ward Sisters in maintaining effective relationships with key stakeholders, including senior staff, medical and nursing teams, allied health professionals, patients and their families, as well as social services and primary care providers.
Main duties of the job
The Discharge Coordinator will play a key role in facilitating safe, effective and timely patient discharge, with a clear focus on reducing avoidable delays and length of stay. The post holder will work proactively with the multidisciplinary team, including ward staff, discharge lounge, Site Practitioners, allied health professionals, and external partners such as Social Services, Primary Care and GPs, to ensure robust and co-ordinated discharge planning from admission through to discharge.
The post holder will ensure that patient journey boards/whiteboards are consistently accurate and up to date, proactively identifying and escalating any potential delays that may impact discharge pathways. They will take ownership of monitoring discharge progress, supporting early identification of barriers and driving actions to mitigate delays.
In supporting the effective running of the ward, the Discharge Coordinator will undertake key administrative and coordination tasks that directly contribute to safe and timely discharge. This includes completing and maintaining discharge planning documentation, liaising with external agencies, coordinating with families and carers, arranging transport, and working closely with therapy teams such as occupational therapy and physiotherapy to ensure all discharge requirements are met without delay.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for Discharge Coordinator with London North West University Healthcare NHS Trust in Southall, England. It is listed as a Band 4 Discharge coordinator role. The advertised salary is £33,262 - £36,027 pa Inclusive of High Cost Area Supplement pro rata. The contract type is Permanent. The application deadline is 05 Oct 2026.
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