Digital Transformation Senior Optimisation Co-ordinator

Job overview

Agile working (2 office days per week minimum)

Important Sponsorship Information: We are currently unable to offer a certificate of sponsorship for this post

An exciting opportunity for an experienced & motivated Digital Optimisation Senior Co-ordinator to join the Digital Transformation team at Oxleas NHS Foundation Trust.

This key role will support the delivery of digital, organisational & behavioural change across the Trust's mental health, community, forensic & prison services. Working closely with clinical, operational, digital & data colleagues, the post holder will lead projects that improve clinical & operational processes, maximise the benefits of digital technologies & support the delivery of Trust priorities.

The role will be responsible for leading large-scale digital transformation & optimisation projects from discovery & planning through to implementation, adoption & benefits realisation. Project complexity may be determined by factors such as organisational impact, project value, duration, number of workstreams & system integrations.

The role requires excellent project management, stakeholder engagement & change management skills, with the ability to work collaboratively across professional groups & influence sustainable improvements in ways of working.

Based at Pinewood House, the role offers agile working, with a minimum of 2 office days per week. Travel to other Trust sites & external locations will be required in line with service & project requirements.

Main duties of the job

This is a key role within Digital Services, involving close collaboration with digital, operational and clinical colleagues across the Trust. The post holder will engage with a wide range of internal and external stakeholders to support the successful delivery and adoption of digital transformation programmes.

Key responsibilities will include:

• Supporting the redesign and optimisation of clinical and operational systems, processes and ways of working.
• Advising on the development and use of the Trust's clinical information systems.
• Leading change management and user engagement activities to embed new technologies and working practices.
• Developing project documentation, business cases, benefits realisation plans and governance papers for consideration through the Clinical Design Authority (CDA) and other Trust forums.
• Researching and evaluating emerging digital technologies and identifying opportunities to improve patient care, staff experience and operational efficiency.
• Supporting project delivery activities including implementation, testing, training and benefits monitoring.

Detailed job description and main responsibilities

Digital Transformation and optimisation

• Lead the development and implementation of specific areas of the Digital Transformation programme.
• Work with clinical and operational colleagues to identify opportunities to improve quality, productivity, patient care and staff experience through digital change.
• Review existing clinical pathways, processes and working practices, and develop proposed future-state processes, supporting guidance and documentation.
• Advise on the development and configuration of clinical information systems to support clinical practice, service management, reporting, business planning and benefits realisation.
• Research emerging digital and assistive technologies and assess their potential application within Trust services.
• Support project delivery and digital operations, including system testing, training and implementation activities.

Project Management & Implementation

• Lead digital transformation projects from initiation to completion, including business case development, benefits realisation, and documentation.
• Design, implement, and monitor change initiatives, proactively managing risks and resolving issues.
• Ensure alignment with Trust governance and quality standards.
• Manage third-party contributions including external partners such as Local Authorities and the Third Sector.

Stakeholder Engagement & Communication

• Develop and deliver communication plans for projects, ensuring engagement from all relevant stakeholders.
• Facilitate collaboration with clinical, managerial, and technical teams to support change adoption.
• Deliver presentations and act as a key advisor on digital systems and transformation initiatives.

Data, reporting and benefits realisation

• Work with directorate leads and relevant teams to review data quality, system use, validation reports and operational issues.
• Analyse complex information and make recommendations based on an understanding of clinical systems, processes and service requirements.
• Work with clinical user groups to develop and monitor data-input processes supporting statutory, local and ad hoc reporting requirements.
• Collaborate with Data Services to develop reliable and meaningful benefits reports.
• Undertake or support audits and surveys to establish baseline information and evaluate the impact of digital change.
• Ensure that expected project benefits are identified, measured, monitored and reported.

Leadership & Team Management

• Line manage and support staff within the Optimisation Team.
• Provide leadership, training, and support to drive behavioural change and ensure project success.
• Cover for the Optimisation Programme Lead when required.

Service Improvement & Digital Innovation

• Work with directorate leads to optimise clinical pathways and improve service delivery using digital tools.
• Collaborate with data and information teams to evaluate impact and develop meaningful benefits reporting.
• Ensure digital systems are configured for optimal clinical use and reporting accuracy.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.