Digital Trainer

Job overview

The role of the Digital Services function is to promote and support the effective use of data, information, knowledge and technology to enable high quality clinical care. The post holder will play a key role in the planning, development and delivery of training of digital systems in use across the Trust. The role focuses on improving staff capability, data quality and effective use of clinical systems, enabling healthcare professionals to access, interpret and make best use of information.

Main duties of the job

• Develop, maintain and deliver high-quality digital systems training
• Undertake Training Needs Analysis (TNA) to identify organisational learning requirements
• Deliver training through a variety of blended methods
• Adapt training approaches to meet individual learning needs, abilities and accessibility requirements
• Communicate effectively with staff of all levels and technical abilities
• Promote a culture of continuous learning
• Evaluate training effectiveness through feedback and performance assessments
• Present complex technical information clearly to both clinical and non-clinical audiences
• Participate in clinical systems workshops to and support system improvements
• Support and collaborate with other Digital Trainers to ensure a consistent, professional and effective training service.
• Demonstrate flexibility, adaptability and a positive approach to change and challenges
• Visiting Trust sites, floor walking and supporting staff
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Please note: There is a requirement that the post holder can travel between Trust sites across the Black Country therefore applicants must be able to drive and have access to a car.

Please indicate in your application that you meet this requirement.

Detailed job description and main responsibilities

• Develop and co-ordinate the delivery of high quality training on Digital Systems for the Trust, including the development, design and adaption of training manuals/materials and ensure these are managed, accurate, up to date and adhere to the Data Protection Act, Caldicott Principles and Information Governance
• To actively promote the use of systems within the Trust encouraging both data completeness and data quality and to raise the importance of relevant data collection for statutory and local reporting
• Assist with the audit of data quality in the trust systems, address data quality problems by retraining staff on a regular basis and play a key role in the data quality improvement plan, analysing current data, designing training and refresher programmes to improve the data quality culture of the organisation
• Promote data security and confidentiality requirements and acceptable usage in line with local and national guidelines and policies
• To undertake the development of effective Training Needs Analyses to determine the training needs of the organisation. Utilise training needs and analyse data to inform and direct changes or refinements in existing training provision to the Trust and then plan, design and develop the training programmes to meet these needs
• Develop and contribute to the formulation of policies which maintain standards and a common approach to clinical information system training across the Trust
• To deliver high quality formal training which may be of a technically complex nature to large groups, individually or on a one-to-one basis in a variety of formats e.g. e-learning, classroom training, drop-in, workshops
• To promote the use of different training methods to meet the needs of individuals, taking learner characteristics, skills level and language barriers into consideration
• Communicate with staff at all levels and IT abilities and encourage a culture of continuous learning
• Develop and maintain good communications with staff on complex training and system matters. This will be carried out verbally, in writing and through workshops and delivery of training sessions
• Responsibility for the management and administration of training, training facilities and equipment, including the establishment and maintenance of staff training records
• Assess user competency following training and take appropriate action in line with the results, communicating with appropriate management
• Evaluate end user feedback of training courses and provide constructive suggestions to improve course content and delivery
• Responsible for the administration of course evaluations, evaluate attendees performance, feedback on training courses and provide constructive suggestions to ensure that responses are incorporated in future training provision
• To provide the Training Lead with appropriate support to ensure that training is appropriate to support the requirements of the Trust
• In conjunction with the Training Lead, to evaluate current ways of working and take action to bring about improvements in service delivery
• To act as a link between users and the Training Manager to ensure feedback from training is incorporated into future system changes and ensure system enhancements/upgrades are effectively communicated to users through training
• Present complex information clearly to both clinical and non-clinical staff at all levels within the organisation
• To participate in clinical systems workshops to increase understanding of the user experience and system development needs
• To undertake routine system configuration and user set up in the Training environment in response to help desk calls, developments and training
• Contribute towards the development of the training section on the Trust Intranet and the design and preparation of publicity materials
• To work independently without day to day supervision, seeking advice and support as appropriate and to organise/prioritise own work and that of other trainers within the team on a day to day basis to ensure set objectives are achieved with agreed timescales ensuring any issues that cannot be resolved are escalated to the Training Lead
• Undertake any necessary personal skills training, professional updates and mandatory training as appropriate to the post
• To be able to accommodate change and have a very positive attitude to challenges
• Support other trainers within the training team to ensure provision of an effective and consistent programme of training delivery
• To work collaboratively with other trainers within the training team to ensure best practice and completion of work and ensure training delivery meets end user needs and is delivered professionally, effectively and in an appropriate manner
• To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality business intelligence service