Digital Support Officer

Job overview

Lincolnshire Partnership Foundation Trust is currently looking for a Digital Support Officer to join our busy Digital Systems Team within the Digital and Data Services.

This role will give you the chance to be part of the team who, look after, develop and maintain the Trust's business-critical digital solutions.

LPFT are currently engaged in a programme of work to roll out Office 365 and its associated collaboration tools (PowerApps, SharePoint and Teams) - The role of Digital Support Officer will support staff around the Trust in use of these tools and systems

Your role will include supporting front line services in the adoption of new systems in to their BAU process. Assist the Digital Health Team in the deployment of new systems and the associated processes related to the introduction of new systems & software. This will include travelling to LPFT sites throughout the county.

Responding to support requests and delivering training sessions, along with the production of guidance to support existing and new systems.

You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems.

Main duties of the job

To support the provision of effective systems applications training to all staff ensuring that staff are effectively trained to use systems effectively.

To enable staff to gain maximum benefit from information and information technologies and use them to promote effective ways of working.

To deliver systems training and digital learning (which may incorporate a number of different systems) and other IT training to staff according to the schedule of deployment projects.

To be involved in the design and development of suitable training course materials, user guides and course/lesson plans.

To contribute to the development & facilitation of training in response to systems developments and staff requests.

To participate in skills and knowledge transfer within the department, contributing to cross cover arrangements, as required and overall training department development.

Detailed job description and main responsibilities

Applicants must have the right to work in the UK - sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants