Digital Services Assistant

Job summary

We are seeking to appoint an enthusiastic and motivated individual to join our Digital Training & iServices team. You will possess excellent interpersonal skills with the ability to communicate with staff at all levels. The role will involve all activities associated with the issue and management of smartcards across all Trust sites, therefore an understanding of Registration Authority processes would be advantageous. You will also provide administrative support to the Digital Training Team and will be primarily working alone, therefore the ability to manage your own workload and prioritise activities is essential. The position is based at Dewsbury Hospital but there will be a requirement to work across all Trust sites using the Trust shuttle bus service if required.

Please refer to the attached job description and person specification for further details.

Main duties of the job

• Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Helix) calls, Microsoft Teams and face to face
• Maintain accurate records / file management / scanning
• Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information
• Travel across all Trust sites to support smartcard and training sessions
• Create, review and update Digital Services pages on the Trust intranet
• Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations
• Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs
• Support the Digital Identity Services Team Leader in the scheduling of smartcard sessions
• Provide in-person support for smartcard sessions both independently and alongside other colleagues
• Undertake all aspects of identity management in line with local and national guidelines

Effectively use the following systems (subject to change)

• Care Identity Service (CIS)
• Spine User Directory (SUD)
• Card Management System (CMS)
• Remedy Helix (Call logging software)
• Electronic Staff Record (ESR)
• Oracle Learning Management (OLM)
• Digital Learning Solutions (DLS)
• Active Directory (AD)

Please refer to the attached job description and person specification for further details.

Job responsibilities

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.