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Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Knowledge
Knowledge in network architecture, network operating systems and Firewalls.
- Knowledge
Knowledge of network switching and routing.
- Knowledge
Knowledge of WAN and VPN technologies
- Knowledge
Knowledge of IP Addressing and subnetting
- Experience
Experienced in Network design, implementation, maintenance and management
- Experience
Experience of fault diagnosis and rectification in complex environments
- Experience
Experience of working in a 3rd Line IT support role.
- Other Requirements
Willingness to work flexible hours and to participate in a flexi-time system.
- Other Requirements
Participate in the IM&T call rota.
- Other Requirements
Ability to travel between sites in a timely manner whilst transporting network equipment.
- Skills and Abilities
Excellent verbal and written communication skills, and able to communicate effectively at all levels
- Skills and Abilities
To analyse, interpret and resolve highly complex IM&T problems and introduce processes to avoid future re-occurrence.
- Skills and Abilities
Demonstrate excellent interpersonal and customer care skills.
- Skills and Abilities
Excellent analytical and problem-solving skills.
- Education / Qualifications
Educated to degree level in a computer/engineering/technical discipline or an equivalent level of knowledge and expertise.
Desirable
19 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of network monitoring tools
- Knowledge
Knowledge of firewall administration
- Knowledge
Knowledge of wireless LAN administration
- Knowledge
Comms Rooms – cabling types and standards including resiliency considerations.
- Experience
Firewall management
- Experience
Supporting servers
- Experience
Wireless administration and design
- Experience
Previous NHS Experience
- Other Requirements
Ability to meet the physical demands of the role.
- Other Requirements
Flexibility within working hours/days
- Skills and Abilities
Experience managing small technical projects.
- Skills and Abilities
Ability to analyse complex facts and situations and provide a range of options to senior management.
- Skills and Abilities
The ability to use required IT tools and diagnostic equipment in safe and appropriate manner.
- Skills and Abilities
Production of technical documentation
- Education / Qualifications
Higher education qualification in an IT related subject.
- Education / Qualifications
Cisco Certified Network Associate (CCNA) or other networking qualification
- Education / Qualifications
ITIL Foundation Certificate
- Education / Qualifications
Relevant training in server technologies
- Education / Qualifications
Evidence of relevant continuing professional development
Job overview
The post holder will be expected to support their team, department and organisation to achieve the Trust’s objectives and demonstrate the trust values in their day-to-day work. The post holder will deliver the highest level of network technical support to new and existing customers in person, remotely and over the phone.
Main duties of the job
·Work as a member of the Network support team to ensure all support tickets, incidents, service requests and changes are executed in accordance with GMMH Service Level Agreements (SLAs) and change management processes.
- Support the Network Team in the day-to-day management of GMMH networks, which includes wired and wireless networks, SDWAN, Firewalls.
- Input into the daily, weekly and monthly network support checklists.
- Provide a structured approach to diagnosing, assimilating and interpreting operational objectives, risks, and issues.
- To fix diagnosed faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
- Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a conclusion.
- Organise platform enhancements/upgrades
- Supervise cabling contractors and 3rd party suppliers/vendors when working on Trust sites. ·Good customer facing skills are essential.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Digital Network Engineer with Greater Manchester Mental Health NHS Foundation Trust in Manchester, England. It is listed as a Band 6 IT engineer role. The advertised salary is £39,959 - £48,117 per annum. The contract type is Secondment: 12 months. The application deadline is 12 Oct 2026.
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