Digital and Operations Support

Job summary

We are looking for an enthusiastic, organised and proactive individual to join our practice team as Digital and Operations Support.

This is a varied role combining digital transformation, operational support and data management. You will help the practice make the best use of technology by supporting staff, monitoring performance against contractual requirements and identifying opportunities to improve efficiency and patient care.

The successful applicant will have strong digital experience and enjoy solving problems, learning new systems and helping colleagues develop their digital skills. They will work closely with the Practice Manager, GP Partners and the wider practice team to support the delivery of high-quality, safe and efficient primary care services.

Main duties of the job

This role has been introduced to assist the Practice Manager with the use of software across the organisation. It will involve supporting users to get the most out a range of software including AccuRx, Abtrace and Office 365. This role will also play a key part in introducing new systems.

Operations support will also be part of the role, monitoring the achievement of the practice against key targets. It will also support the team with extraction of data from the pateient record system.

About us

Asplands Medical Centre is a semi-rural surgery on the edge of Milton Keynes supporting approximately 13,000 patients. We value both our patients and our staff, offering high quality care and support to patients. Asplands offers a friendly and supportive environment for our staff. Our patients have voted us in the top two practices in Milton Keynes and Bedfordshire and we have a CQC rating of Good.

We work with two other practices from Milton Keynes to form Ascent PCN with a shared vision to give the best care we can to our patients and help them to create healthy lifestyles.

Details

• Date posted: 27 August 2026
• Pay scheme: Other
• Salary: £15 to £19 an hour depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A0444-26-0005
• Job locations: Asplands Close, Woburn Sands, Milton Keynes, MK17 8QP, United Kingdom

Job responsibilities

Digital Systems Support

• Act as the practice's first point of contact for digital systems and software queries.
• Understand the purpose and functionality of each digital platform.
• Support and train clinical and administrative staff in the effective use of practice software.
• Identify opportunities to improve workflows through better use of digital systems.
• Keep up to date with developments in NHS digital technologies and recommend new tools that could benefit the practice.
• Liaise with software suppliers, NHS organisations and IT support providers regarding software developments and implementation.
• Support implementation of new digital solutions and system upgrades.
• Assist with website and social media for the practice.

Data Analysis and Reporting

• Run searches and reports using clinical systems, identifying specific cohorts of patients and supporting audits.
• Develop a detailed understanding of practice contractual requirements and monitor practice performance against contractual targets and identify areas requiring action.
• Work with clinicians and managers to improve achievement of contractual indicators.
• Support recall programmes and patient searches where required.

Data Governance (Supporting Role)

• Assist with maintaining compliance with information governance requirements.
• Support data quality initiatives.
• Help maintain digital policies and documentation.
• Promote good information governance practice throughout the organisation.