Deskside Specialist

Job overview

The Deskside Specialist is a key member of the Deskside team. The postholder is responsible for operational maintenance of Deskside devices and technical device management or support. The role utilises expert knowledge to act as a point of escalation for all Truststaff..

The post-holder will act as a technical expert on Trust wide digital hardware deployments or issues, providing support for Business As Usual (BAU), and working closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.

Main duties of the job

Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complexsituations in simpleterms to staff at all levels

• Executing projects and tasks independently and with limited directsupervision
• Respond to technical enquiries regarding the appropriate purchasing, disposal, and effective use of Digital equipment from all departments in accordance with Trust policies and procedures
• Escalate any recurring problems which users are experiencing, so that a more comprehensive and effective solution canbe applied
• Provide expert support or guidance relating to Digital hardware deployment, service requests,problems or issues
• Liaise with 3rd party vendors as required, ensuring that sufficient technical information is provided for each call logged
• Ensure that Deskside device documentation is maintained and updated

Detailed job description and main responsibilities

Please refer to the attached JD - detailed job description and main responsibilities are attached.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.