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Job requirements
Essential
28 listedRequirements the employer expects applicants to meet.
- Qualifications
Degree or equivalent experience in Business Management, Healthcare Science or Leadership
- Qualifications
Leadership or management qualification
- Qualifications
Evidence of continued professional development beyond statutory and mandatory training.
- Qualifications
Postgraduate qualification in leadership, management or healthcare science
- Leadership and Management
Knowledge of how to make a medium or long term plan for a service, how this links to the Organisational and National Strategy and how to deliver it.
- Leadership and Management
Able to use the Trust Strategy and Policies to form an operational plan for at least 12 months ahead.
- Leadership and Management
Demonstrable experience managing core HR processes for administrative and/or medical staff in your department/service such as recruitment, probation, appraisal, sickness, capability and conduct management).
- Leadership and Management
Demonstrable experience managing administrative and/or medical rota in your department/service, allocating resource based on service needs.
- Leadership and Management
Ability to influence others using effective data driven decisions.
- Leadership and Management
Demonstrable experience of compassionate leadership.
- Leadership and Management
Ability to present to colleagues of varied seniority.
- Operational Experience & Knowledge
Experience in an operational or project management role managing services in the NHS.
- Operational Experience & Knowledge
Knowledge of core operational principles such as 8-6-4-2, inpatient flow.
- Operational Experience & Knowledge
Demonstrable experience managing outpatient and inpatient services.
- Operational Experience & Knowledge
Demonstrable experience managing waiting lists (RTT, Cancer, DM01, planned).
- Operational Experience & Knowledge
Demonstrable experience of delivering a demand and capacity model or waiting list recovery plan.
- Operational Experience & Knowledge
Demonstrable experience of delivering a project or service improvement in your department/service.
- Operational Experience & Knowledge
Able to make effective decisions based on multiple conflicting or rapidly changing information sources for your department with very limited day to-day supervision.
- Operational Experience & Knowledge
Able to solve complicated issues that do not have an obvious solution.
- Operational Experience & Knowledge
Able to demonstrate accountability for day-to-day operational delivery of services.
- Governance Experience and Knowledge
Knowledge of Governance and Patient Safety Frameworks (e.g. PSIRF)
- Governance Experience and Knowledge
Demonstrable experience of managing DATIXs, complaints and risks.
- Governance Experience and Knowledge
Demonstrable experience for writing, implementing and monitoring the use of Standard Operating Procedures (SOPs) in your department/service.
- Governance Experience and Knowledge
Able to follow Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.
- Governance Experience and Knowledge
Able to promote and maintain departmental adherence to Trust policies and procedures and maintain national legislation and guidance e.g. GDPR and information governance.
- Financial Management Experience and Knowledge
Knowledge of NHS Financial Management and Standard Financial Instructions.
- Financial Management Experience and Knowledge
Able to monitor operational and financial budgets and procurement requests within budgetary limits KPIs and take corrective actions where required.
- Financial Management Experience and Knowledge
Demonstrable experience of budget management for your department/service and approving purchase orders for your department.
Desirable
10 listedAdditional qualities the employer would prefer.
- Qualifications
Project Management qualification (e.g. PRINCE2 or Lean Six Sigma)
- Leadership and Management
Some experience of formal or informal teaching.
- Leadership and Management
Demonstrable experience of investigating, writing and presenting reports for employee relations management cases e.g. conduct or capability.
- Operational Experience & Knowledge
Experience managing specialist commissioned services.
- Operational Experience & Knowledge
Demonstrable experience managing relationships with external stakeholders.
- Operational Experience & Knowledge
Demonstrable experience of managing patient flow or bed management.
- Financial Management Experience and Knowledge
Demonstrable experience of identifying and/or delivering a cost improvement programme (CIP).
- Financial Management Experience and Knowledge
Demonstrable experience of writing, contributing to or implementing a business case.
- Financial Management Experience and Knowledge
Demonstrable experience writing or monitoring service level agreements.
- Financial Management Experience and Knowledge
Demonstrable experience of business planning.
Job overview
We are looking for an enthusiastic and dynamic individual to join our operational management team in Specialist Medicine. The role of Deputy Service Manager will lead the day-to-day operational duties for their delegated portfolio. This role is considered a senior member of the operational team within the Directorate and will be working closely with Lead Nurses and Clinical Leads as part of the service triumvirate. We are looking for an individual that can demonstrate a strong understanding of core operational principles such as waiting list management, rota coordination, maximising utilisation, service improvement, financial and budget management, patient flow and management of risks, DATIX and complaints. The role is busy and requires strong leadership skills, high attention to detail and good organisation skills.
The post will cover Dermatology and Rheumatology. The services in this portfolio include some of the most marginalised members of society so the appointed candidate would need to be able to demonstrate high levels of empathy and awareness of the importance of equality, equity, diversity and inclusion in healthcare services.
The role will be based at the Royal London Hospital, but the successful candidate would be expected to spend roughly 50% of their working week at our satellite units in Tower Hamlets, Waltham Forrest and Newham.
Main duties of the job
As part of the service leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio. The postholder will work closely with the service and general management team, the clinical director, senior nurses, clinical and nursing specialty leads, administrative, consultant and nursing teams and the wider multidisciplinary team as required. The postholder will be a key member of the service leadership team including making key day-to-day decisions and managing key workflows and pathways.
The post holder will play a key role in ensuring strong operational delivery of a portfolio of services in the SHaRD Directorate in Specialist Medicine. The SHaRD directorate consists of Dermatology, Rheumatology, Sexual Health, HIV and Community Women’s Health Services. The postholder will be responsible for delegated financial and procurement management, supporting business planning, management of governance, quality and safety standards in line with national frameworks (e.g. PSIRF), management of admin and clerical staff and management of medical rotas. The postholder will be responsible for management and delivery of activity and KPIs in line with agreed business plans and contracts (RTT, cancer, specialist and public health commissioning.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
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Applying for this NHS job
This advert is for Deputy Service Manager - Specialist Medicine with Barts Health NHS Trust in London, England. It is listed as a Band 7 Service manager role. The advertised salary is £58,133 - £65,261 per annum inc. The contract type is 12 months (Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.). The application deadline is 03 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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