Deputy Practice Manager

Job summary

We are seeking a highly organised and proactive Deputy Practice Manager to play a pivotal role in the operational success of our GP surgery. Working closely alongside the Practice Manager, you will be the backbone of our daily operations, leading our reception and administrative teams and ensuring the highest standards of regulatory compliance and patient care. This is a dynamic, fast-paced leadership opportunity perfect for an accomplished administrator or team leader looking to drive efficiency, champion continuous improvement, and support our clinical team in delivering exceptional healthcare to our community.

Main duties of the job

The Deputy Practice Manager handles the daily operational and administrative running of the surgery. Key duties are:

• Staff Leadership & HR: Managing administrative and reception teams, organising staff rotas, and coordinating ongoing training.
• Operations & IT: Overseeing daily workflows, managing appointments systems, and troubleshooting IT or facility issues.
• Compliance & Quality: Ensuring the surgery meets healthcare regulations, updating internal policies, and handling patient feedback or complaints.
• Financial Admin: Assisting with payroll, monitoring stock and supplies, and tracking practice claims or achievements.

About us

Kirkham Health Centre is a well-established, patient centred GP surgery situated in the market town of Kirkham within the Fylde Coast area. We have a patient population of 9,800 patients, covering a mixed urban and rural area.

We own our own building and have an extensive primary care team comprising of 4 GP Partners,1 Salaried GP, 3 ANPs, 4 Practice Nurses, 1 HCA, 1 Nursing Associate, Clinical Pharmacist, Social Prescriber, Mental Health Practitioner and a supportive Administration and Reception team.

We pride ourselves on being a friendly and welcoming practice who are committed to delivering high-quality care to our patients. We are active members of our local Primary Care Network and perform well in QOF.

Please note that this advert may close earlier than the outlined closing date if sufficient applications have been received.

Details

• Date posted: 08 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A5252-26-0014
• Job locations: Moor Street, Kirkham, Preston, Lancashire, PR4 2DL, United Kingdom

Job responsibilities

1. Line Management & Staff Development

Team Leadership: Provide direct day-to-day management and motivation to the reception and administrative teams.

Workforce Planning: Produce, monitor, and upload staff rotas to the clinical systems. Coordinate annual leave, record sickness, conduct return to work meetings and arrange cover to ensure constant service delivery.

Performance & Appraisals: Conduct regular staff appraisals, set performance targets, and handle initial disciplinary or grievance queries.

Recruitment & Induction: Lead or assist in the recruitment process, including pre-employment checks, Disclosure and Barring Service (DBS) checks, and overseeing onboarding/induction programmes.

2. Daily Operations & IT Management

Workflow Monitoring: Maintain systems to ensure tasks, incoming mail, online consultation forms, and repeat prescription requests on Emis are processed efficiently.

Appointment Management: Monitor appointment availability and adjust clinical templates to match patient demand.

IT Lead: Coordinate IT troubleshooting, manage user accounts, and act as the main contact for local NHS IT support.

Premises & Health & Safety: Assist in ensuring the premises remain clean, secure, and compliant with health and safety, fire safety, and building maintenance legislation.

3. Financial & Contractual Compliance

NHS Claims & Target Tracking: Oversee administrative targets for the Quality and Outcomes Framework (QOF), National/Local Enhanced Services, and PCN contracts.

Assist with monthly NHS claims (e.g., PPA immunisations, enhanced service reporting) and check payment summaries.

Data Auditing: Build, run, and evaluate searches and audits on the clinical database to track performance data and support financial claims.

Cash Management: Supervise petty cash, private fee income (e.g., insurance reports), and ensure accurate ledger balancing before banking.

Procurement: Manage stock control and purchasing for stationery, uniforms, and medical supplies within agreed budgets.

4. Patient Experience & Quality Assurance

Complaints Handling: Act as the first point of escalation for patient queries, resolving verbal and written complaints swiftly, and escalating complex issues to the Practice Manager.

CQC Readiness: Implement, monitor, and update policies to ensure continuous compliance with Care Quality Commission standards.

Confidentiality: Ensure all staff strictly follow data protection, GDPR, and patient confidentiality policies.