Deputy Director of Operations - Medicine, Band 8c

Job overview

As a member of the senior management team, the post holder is accountable for the operational day-to-day  running of the Division, and through this, the development of high quality, clinically effective patient centred  services, ensuring these are delivered in the most cost efficient manner, through the effective leadership,  management and deployment of resources. The Deputy role will involve task and finish based work  throughout the Divisional specialities, applying senior leadership in order to drive successful solutions and  transformation.

Main duties of the job

To work in collaboration with and provide support to Divisional Management Team to drive change and modernisation ensuring the achievement of  National, Trust and Divisional performance indicators and objectives.

- To co-ordinate patient quality, safety and clinical effectiveness governance as well as risk  management supported by the Deputy Divisional Director of Nursing.

- To be responsible for the operational delivery and running of the division, working in  collaboration with the Divisional Leadership Team

- To lead the co-ordination of the Services Strategic Business Plan, identifying business opportunities and change management initiatives.

- To provide strong, clear leadership and operational management in the business aspects of the Division to achieve a fully integrated approach to delivering high quality, patient led services.

- To build effective working relationships with key partners including the public and clinical  commissioning groups to maximise the opportunity for partnership working and effective service delivery across the Division, ensuring clinical teams are involved in all decisions

- To deputise for the Divisional Director as required.

- To lead the monitoring/improvements/recovery of operational performance targets

- The post holder will work closely with Financial Sustainability/ Transformation

- Provide regular analysis of both elective and private services throughout the region

Detailed job description and main responsibilities

Delivery of access targets across the Division

- Delivery of efficient and effective patient care systems which  match best practice guidance.

- Delivery of related policies and procedures

- Compliance with legislation in relation to risk management and  health and safety

- Responsibility for leading audit and accreditations with external  auditors

- Adherence to the complaints procedures so that complaints are  managed within agreed time frames

- Investigation of untoward incidents and complaints

- Development of action plans resulting from investigations of  incidents and complaints

- Openness to public scrutiny

- Management of the clinical teams’ expectations and development  needs

- Management of change in a complex environment across multi agencies and multi-cultures

- Balancing competing departmental and Trust priorities

- Review of innovative ideas and measurement in terms of effort v  impact and prioritisation of workload

- Management of an unpredictable workload in a flexible way

- Management of staff, including disciplinary and grievance  procedures

- Recruitment and staff development

- Ability to think laterally and creatively to develop innovative plans and identify new business opportunities, commercial acumen.

- Ability to use quantitative and qualitative information to stimulate  performance improvement and provide assurance on data  integrity.