Deputy Director of Facilities (Bank)

Job overview

To provide a clean, comfortable, safe, secure and welcoming environment for patients and staff with a wide range of Facilities Services utilising a diverse workforce. Facilities Services are to be in line with all Government targets and initiatives and mandatory legislation.

Facilities Services including catering, domestic service, laundry and linen, portering, post room, switchboard staff, car parking, customer services, reception, waste management, security, patient and staff transport, community property administration and other minor contracts.  To lead on the Trusts sustainability plan.

Main duties of the job

Act as a patient champion for the environment ensuring that all Facilities’ services are designed, developed and delivered with the patient in the context as the customer.

Particularly the postholder will reach out and have oversight of the Estate Team when the Director of Estates and Facilities is either absent or requests support.

The post-holder is responsible to the Director of Estates & Facilities for the quality and delivery of patient services, support staff and the environment for Croydon Health Services NHS Trust.  Key objectives:

• Strategic leadership of the Facilities teams;
• Provision of high quality care and act as Patient Environment Advocate;
• Strategic service development for Estates & Facilities Services;
• Effective value for money, cost and efficiency improvements;
• Liaison with staff and patients;
• Provision of a high quality, safe and clean environment;
• Provide professional advice and support to the executives, senior managers, clinical colleagues and This includes interpretation and applications of policy changes, guidance and best practice;
• Effective management of staff accommodation;
• Development and review of Facilities operational risk registers and ownership of facilities incident management. Provide robust risk mitigation strategies and risk assessment mitigation plans.
• Ensure compliance with industry and NHS guidance and legislation

Detailed job description and main responsibilities

As part of the Estates & Facilities Senior Management Team, the post-holder will provide effective management, strategic leadership and direction to the range of Facilities services. Take senior lead on all Facilities operational activity within the department and assist the Director of Estates & Facilities in the development and delivery of strategies for the range of services.  Ensure efficient, effective, customer focused services are delivered against agreed targets and within budget.  Also, effectively manage contracted out services to ensure they meet agreed standards, provide high quality delivery and value for money against key performance targets.  Ensure quality principles and standards are in place to meet the Trust, local and national standards.  Work closely with colleagues in the department to ensure the Trust environment is maintained to high standards.