Day/Night Telephonist

Job overview

An exciting opportunity has arisen for a dynamic, forward thinking and self-motivated person to join this progressive department at the forefront of the exciting challenges facing the Trust, and the NHS generally, particularly in relation to the delivery of new telephony systems and infrastructure.

You will be flexible and adaptable, well-organised with good time management skills, the ability to remain calm under pressure and the awareness of the importance of confidentiality issues.

You must be proficient in PC use and is important that the post holder is able to multi-task including work under pressure as well as deal with any emergency situations which may arise.

Main duties of the job

Undertaking a wide range of tasks, you will be part of a team providing high quality and customer-focused telephony services in a challenging environment. The Trust relies heavily on its telecommunications services as its first point of contact with the general public and to assist 3,500 staff in the delivery of high quality healthcare to patients throughout West Norfolk and beyond.

We are looking for people with excellent interpersonal skill, calm positive attitude and willingness to work shifts including nights to provide The Queen Elizabeth Hospital NHS Foundation Trust with several services including voice services, mobile services, Alarm management services and cardiac arrest ‘crash call’ emergency services.

We are important in delivering the Trust with the resources to communicate effectively and are the first point of contact for both internal and external customers. You would be working with a team supporting  a 24/7 rota.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for further information about this role.