16 NHS Jobs Found in Kings Lynn

Job overview

The core role for this post holder will be principally to assist in the management of an efficient switchboard and associated telecommunications services throughout the Queen Elizabeth Hospital Kings Lynn NHS Trust site and supported client organisations. This role will seek to support policies to meet future demand to ensure that cost effective and efficient services are provided and maintained. It is envisaged that the post holder will assist in the identification of improvements in service delivery and cost improvements.

Main duties of the job

Maintain the rota of operators through the Trusts E-rostering system to ensure efficient 24 hours cover. Manage staff in the operation of the telephone and bleep systems, including dealing with internal and external enquiries from patients, staff and the public.

To liaise and co-ordinate with users on the provision of new services, the amendment of existing services and the repair of faults on services.

To maintain a directory of Trust operational information to facilitate efficient running of the Trust Telecommunications Services including telephone directory of internal and external services, bleeps, pagers, on-call procedures, and associated home and mobile numbers.  Work with the ICT infrastructure Manager to expand the scope of Telecommunications Services and extract appropriate information for presentation on the Trust Intranet.

To participate, with the ICT Infrastructure Manager, in the recruitment and selection of switchboard staff, and their ongoing training, performance, and compliance with Trust policies and all on-call and emergency procedures.

To monitor complaints in conjunction with the ICT Infrastructure Manager and suggest improvements to service provision.

To participate in the formulation, and refinement, of Trust wide Emergency Response Procedures, and the monitoring of their effectiveness.

To provide switchboard operator cover Monday to Friday during busy periods.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for further information about this role.