CYP Receptionist/Administrator

Job overview

We are looking for a reliable, organised and enthusiastic receptionist/administrator with a strong work ethic to join our committed Child & Young People (CYP) Services for 22.5 hours per week, for the hours to be worked ideally over Tuesday, Wednesday & Thursday for our CAMHS team in Boston, with this post being based at The Johnson Hospital, Spalding.  This is an office-based position and there may be a need to travel to a different base if required to support the needs of the service or to attend training.  Mileage will be paid.

You will need to have proven customer service/reception experience/skills.  You will contribute to the smooth and efficient running of the office which includes typing and formatting of correspondence, and other data requirements using Word, Excel and clinical systems as well as support and assist with referrals processing.

It is a busy reception role alongside providing office support therefore it is essential to possess strong communication and organisational skills as you will be dealing with a wide range of enquiries in a welcoming yet professional and sensitive manner, ensuring confidentiality at all times.  You will be a key member of a friendly team and service.

We will offer training and development opportunities for the successful applicant.  If you would like any further information, please feel free to contact Barbara Glen, Lead Administrator on Tel:  01205 354202.

Main duties of the job

To undertake reception/administrative duties in support of clinical and non-clinical activity in the CYP Service, ensuring reception support is available as appropriate.

This will include, but is not limited to:

To act as a receptionist, answering the calls for the building and keeping the reception tidy

Diary management - to include organising, supporting and coordinating room booking requests

Organising and contacting young people and families by telephone or letter to offer an appointment or cancel appointments if required

Typing letters and correspondence using copy typing and Microsoft Word

Help to assist with data monitoring using housekeeping reports

To provide individual administration support as required

Liaising with internal and external providers

Data inputting

Navigating and updating clinical systems and electronic databases - support with referral processing

Gathering information

Petty cash and ordering of stationery

Supporting with building management duties which will include assisting with reporting repairs and coordinating any visits to the building

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants