Customer Services Assistant

Job details

• Job reference: 261163
• Salary: Band 3 (£29,103 - £31,409)
• Job closing date: 14/10/2026
• Job Type: Administrative Services
• Location: Various
• Employment type: Fixed-term
• Hours Per Week: 36.00
• Job posted date: 30/09/2026
• Employer (NHS Board): NHS Ayrshire & Arran
• Department: Procurement

NHS Scotland:

Who we are:

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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Position:

An exciting opportunity has arisen to join NHS Ayrshire and Arran’s Procurement Department as a Customer Service Assistant on a 12‑month fixed-term contract. This role is based across University Hospital Ayr (UHA) and University Hospital Crosshouse (UHC).

The Supplies & Distribution Team play a vital role in supporting frontline clinical services by ensuring wards, theatres and clinics receive the essential products they need—when and where they need them. As a Customer Service Assistant, you will be at the heart of this service, helping to deliver efficient, responsive and high-quality support across the organisation.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

Hours:

36.00 hours per week.

UK Driving Licence:

A UK driving licence is essential for this role.

What you will do:

This post is part of a team of Customer Service Assistants who are responsible for ensuring wards/clinics/theatres have sufficient supplies of stock products. Each Customer Service Assistant has allocated wards/clinics/theatre assigned to them where they have responsibility of carrying out top ups of stock products, check orders are complete when delivered from National Distribution Service (NDS), ensure stock levels of products are adequate, monitor shared email box to process orders for outlying departments, deal with returns and customer queries.

We are looking for a proactive and organised individual who enjoys working in a busy environment and takes pride in delivering excellent service.

You should have:

• Experience in customer service or a similar role
• Experience in procurement, supplies, stores or stock control (desirable)
• Strong communication skills and the ability to work with a wide range of stakeholders
• Good organisational skills and attention to detail
• IT skills, including Microsoft Office and email systems
• Experience working in a hospital or healthcare environment (desirable)

For further information on the role please click the link below to view the job description.

Knowledge, training and/or experience required for this post:

Procurement / Supplies experience. Dealing with a wide range of customers within the organisation. Customer Care experience, experience of working in a Hospital environment

Knowledge of Supplies/Stores/Stock control procedures. I T literate ( Microsoft packages,ie; word, excel, etc, e-mail )

For further information on the requirements for the role please click the link below to view the person specification.

If you would like to find out more about the role, please contact Sam Donnachie, Supplies and Distribution Manager at ESamuel.Donnachie@aaapct.scot.nhs.uk, or alternatively on 01294 323294.

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.