Job overview
Adult Social Care Customer Service Centre require a Customer Service Assistant - Newcastle Area
Band 2 – various roles also supporting business support needs across our Older People and Physical Disability Teams.
Monday to Friday 8.30am – 5.00pm (hours and working pattern to be negotiated / base & home working)
The post holder will primarily support the Customer Service Functions handling all call traffic into the Customer Service Centre for Adult Social Care services supporting Mental Health and Older People and Physical Disability/Sensory service provision.
As a Customer Service Assistant, the postholder will be the first point of contact with services and be a key link in connecting callers to practice teams and associated services.
A strong sense of teamwork and commitment to maintaining high standards is essential to this position. In addition, the post holder will be required to provide comprehensive and confidential administrative and business support activities to meet the needs of the services; they will effectively communicate related information and advice to enable the teams to achieve operational excellence via Pathway support.
The postholder will also be required to undertake general office duties and support the teams where required linked to their Assigned Social Care Pathway.
The post holder will be responsible for inputting data, data cleansing, maintaining records and providing support to the social workers.
Main duties of the job
All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own workload. The post holder will be expected to behave in a way that is clearly aligned to the Partnership Trust values of: .We put quality first .We focus on people .We take responsibility
Please also take a look at the vacancies currently available in our other areas and consider whether any of these opportunities may be of interest.
1 x Full-time Post in the Tamworth Area – 8129846 -
1 x Full -time Post in the Moorlands Area - 8125333
1 x Part-time Post in the Stafford Area – 8130154
1 x Part-time Post in the Burton Area – 813051
Detailed job description and main responsibilities
The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We are central to supporting Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire. Our work focuses on workforce development, learning, and maintaining high standards of professional practice across both the Trust and Local Authority.
What We Offer
At MPFT, we are committed to supporting your wellbeing and career development. You will benefit from:
A comprehensive induction and ongoing support
Automatic enrolment into SWLA membership, supporting progression and career aspirations
A flexible, forward-thinking working environment with opportunities for hybrid working
A strong culture of leadership, support, and continuous improvement
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person specification
Experience
Essential
- Experience of using computer-based information systems in an office environment
- Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills
- Previous experience of working with the public both on a face-to-face basis and over the telephone
Qualifications & Training
Essential
- Good general education with English and Maths to GCSE standard or equivalent.
- IT qualification equivalent
- NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience.
- Willingness to undertake training relevant to the post
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Applying for this NHS job
This advert is for Customer Services Assistant with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 2 Healthcare support worker role. The advertised salary is £25,272 pa. The contract type is Permanent. The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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